Noble Systems' Interactive Notification System lets you send personalized communications in response to customer events or time-critical issues. The customer drives the communication with the ability to pay bills, set reminders / appointments, place orders, receive notifications, or speak with a live-agent at any call center located anywhere in the world.
The platform integrates with your current data systems, saving your technology investment and reducing set-up time. Expandable to include both voice and email, this multi-media solution offers a variety of opportunities to add value to your communications programs.
B E N E F I T S :
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Communicate high value, time-sensitive information and increase customer satisfaction
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Reduce inbound traffic for non-revenue-generating calls and increase agent productivity
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Differentiate your brand with a unique "opt-in" service
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Improve response rates with personalized messages or customized offers
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Proactively update customers on service status: order shipment delays, subscription expiration, credit card not accepted, etc.
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Noble Solution’ graphical IVR workflow makes it easy to communicate with your customers using outbound calls with interactive options
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- New Customer Welcome Messages
- Collections & Payment Programs
- Account Updates and Fraud Detection
- Order Confirmations and Special Offers
- Service Reminders, Appointment Confirmations, and Service Notes
- Subscription Renewal Notices
- Information Receipt Confirmations
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