IVR

Noble Systems offers the Noble® IVR (Interactive Voice Response) solution with intelligent routing and automated responses to callers in order to meet customers' needs for instant information and rapid service 24 hours a day, 7 days a week. IVR technology allows contact centers to enhance interaction with customers with fewer agent resources and lower costs. The Noble IVR function is scalable, easy to set-up, and customizable for both inbound and outbound applications.

Reduce Dropped/Abandoned Calls
Keep more callers on-line by eliminating call transfers and on-hold time spent waiting for a qualified agent to assist them. IVR qualifies callers' needs and ensures they receive the most rapid response to their questions.

Provide Personalized Service
Offer your clients 24/7/365 access to account information, payment options and other pertinent information. Save on staff resources while giving personalized, targeted customer service with specific messages. By combining IVR with our advanced text-to-speech tools, your customers can even serve themselves.

Utilize the Power of an Integrated System
The array of capabilities and advantages offered by this tool rival stand-alone, third party IVR systems. Basic features include touch-tone routing (phone tree routing), which can be linked to skills-based routing, DNIS or call overflow routing. Expanded functionality delivers the ability to replay or 'speak' numbers, money amounts, dates and times, etc., and can integrate with an offsite mainframe system and with our payment processing option to provide automated billing and payment services.

Increase Opportunities with Outbound Features
The IVR can be used as both an inbound and an outbound feature. Outbound IVR applications include surveys, market research and polls in which the system dials a list and plays IVR recordings. Subjects enter their responses, and the system tracks and reports the results.