Improving Quality Assurance Programs with Speech Analytics
In the contact center industry, reviewing recorded telephone conversations to ensure legal and process compliance is often time consuming and cost prohibitive. In fact, less than 10% of these calls are typically reviewed for any type of analysis, leaving organizations to depend on a very small set of calls to identify issues and opportunities. Audio Finder, a speech analytics solution, quickly and easily analyzes all of your audio recordings with automated search technology, saving you time & money.
Presenters:
Karl Walder - Noble Systems, VP Solutions, North America
Matt Schock - Noble Systems, Senior Solutions Engineer
