Welcome to the Noble NOW Webinar Archive. Here you will find informative webinars focusing on a variety of topics related to the contact center industry.
 

Improve Collections Revenues Per Agent with Speech Analytics

This 45 minute webinar highlights the importance of Speech Analytics in a Debt Collection environment and will show you how to improve your agent performance.

In today's difficult economic times, the Debt Collection industry is experiencing strong growth. As with any market, however, there is intense competition for Debt Collection Agencies to provide 'best value' services for businesses while still optimising collections performance. We've been able to help organisations achieve substantially increased revenue performance by improving live agent best practices in their interaction with debtors - in some instances, our speech analytics technology has dramatically improved the number of 'Promise to Pays' and generated as much as £15,000 additional revenue per agent per annum.
           
      Presenters:
      Geoff Donnelly – Noble Systems, Senior Sales Engineer
      Mike Saar & Ed Creasy - Nexidia
    
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