Speech Analytics: The Collection Center's Newest Ally in the Quest for Success
Speech analytics is one of the collection center industry's fastest growing market segments. Major advancements in speech analytics technologies allow today's solutions to go far beyond systems of old for true "mining" of recorded calls to get an accurate view of the "big picture" and to learn more about your customers and your agents. Discover how speech analytics technology can dramatically improve your collections performance, increase revenue, and lower your costs!

             
      Presented by : Guy Williams - Noble Systems, National Account Manager
      Karl Walder – Noble Systems, VP Solutions North America

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Top Reasons Why Companies Choose Noble® Composer for Agent Desktop Solutions
Today, there is tremendous pressure on agents to be more productive. Agents are asked to access and utilize multiple applications including 3rd party software to mainframe databases and the web. See how Noble Composer unifies the agent desktop and enhances customer interaction to make each agent more productive!

              
      Presented by: Bill Higgs - Sales Account Manager
      Greg Borneman - Noble Systems, Solutions Consultant

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6 Reasons why Noble Collection Software won the
Frost & Sullivan Award for Product Differentiation Innovation
The heart of a collections center is a cost-effective, efficient, revenue recovery activity. This 45 minute session facuses on how Noble Systems Collection technology automates collection activities, utilizes messaging, enhances the collector desktop and makes each collector more productive.

             
      Presented by Joel Rickman, Noble Systems

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Using Technology to Improve Collections Performance
This 45-minute case study will show you how today's contact center technologies can help improve your collections performance with a special case study on how The Huntington National Bank improved their collections.

              
      Presented by Chris Hodges, Noble Systems
      Sr. VP Sales & Marketing

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10 Deadly Hiring Mistakes and How to Avoid Them
This 1-hour session will show you how hiring the right people (and avoiding miss-hires) is the key element to significant results and the secret to sleeping well at night. The best-selling book Good to Great validates this concept with research and examples on wildly successful companies. These well-known, profitable organizations are focused on getting the right people in the seats and the wrong people out quickly before they infect others along with the bottom-line.

              
      Presented by David Yoho