Comcast Cable This CATV giant uses Noble’s inbound ACD and outbound predictive dialer for a blended call platform. Managers benefit most from tracking call volume, call times and other contact center management tools.
Cox Communications VA, Inc. is noted for its high-capacity, reliable broadband delivery network as well as the company’s ability to provide superior customer service. For Cox, it’s not about being the biggest; it’s about being the best. Cox Communications of Hampton Roads, VA, selected the Noble contact center solution to replace its existing dialer, largely based on Noble Systems’ record of outstanding client support. |