YOUR NEW SKILLS WILL INCLUDE:
Using DCR Admin tools to increase call center productivity.

WHO SHOULD ATTEND:
Any individual responsible for managing DCR.

PREREQUISITES:
None for new client employee training. Operations certification for review training or new feature training for a client's existing employees.

DURATION:
Two days for new employees.
.5 days for review with existing employees or to learn new features only.

TRAINING PERFORMED BY:
Service Implementation Specialist.

LOCATION:
Client site for new employees. Webex for review with existing employees or to learn new features only.

TUITION:
$1800.00 Per Day Plus Travel and Expense.