YOUR NEW SKILLS WILL INCLUDE:
Analyzing real-time productivity and/or Custom reports to adjust call center operations to increase productivity.

WHO SHOULD ATTEND:
Any individual responsible for managing a call center or call floor.

PREREQUISITES:
Preferably DCB, Composer and/or OCX certification.

DURATION:
Four days; three days for exiting clients with new employees; two days for existing clients with employees who only need review or training in new features.

TRAINING PERFORMED BY:
Service Implementation Specialist.

LOCATION:
Client Site or multiple Webex sessions (for existing clients with employees who only need review or training in new features).

TUITION:
$1800.00 Per Day Plus Travel and Expense.