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Careers at Noble Systems

Noble Systems is a worldwide leader in providing contact center and customer relationship management systems. Headquartered in Atlanta, GA, we employ 300+ highly accomplished and energetic individuals that contribute to the overall success of the organization. As a successful growing business we have opportunities for like-minded people at all levels in the company.

Below is a list of our current openings. If you are interested in joining our dynamic team, please send your resume and cover letter to nscjobs@noblesystems.com.


Current Openings

Administrative Assistant
Atlanta, Georgia

Responsibilities include:
  • Maintain and submit weekly attendance sheet
  • Assist with quote requests
  • Keep department shared calendar current
  • Expense reports
  • Travel reservations
  • Reference documentation maintenance
  • Time recording
  • Attend weekly staff meetings, take and publish notes
  • Back up for front desk receptionist periodically
  • Scheduling Meetings and Conference Calls
Requirements include:
  • Previous administrative experience in corporate environment preferred
  • Exposure to Software development organizations’ processes is a plus
  • Excellent Microsoft office applications (Access, Excel, PowerPoint, Word, Outlook)
  • Knowledge of HTML and any web scripting language is a plus
  • Knowledge of Windows and Linux operating systems a plus
  • Ability to install software applications a plus
  • Excellent verbal & written communication skills
  • Ability to work with little or no supervision
  • Ability to multi-task
Interested candidates please send resume and salary history to nscjobs@noblesys.com.

Business Development Manager
Manchester, UK

Apply Here

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Business Development Managers play a critical role in the success of Noble Systems. A Business Development Manager is responsible for proactive prospecting and lead generation activities. Prospect interaction will comprise the majority of the work efforts in the form of telephone, E-mail, and Internet communications in an effort to expand market share of NSC products and services.

Education and/or Experience:

The minimum requirements for this position are:

  • 1-2 years sales experience in telecommunications/software/contact centre sales
  • Bachelor's degree from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience
  • Proven oral and written communication skills
  • Strong work ethic
  • Independent working and decision making skills
  • Familiar with Microsoft (Word, Excel, Outlook, PowerPoint)
  • Easily adaptable to fast-paced environment
  • Working knowledge of Internet and NSC product offering
  • Ability to demonstrate sales process
Essential Duties and Responsibilities:

(Other duties may be assigned)

  • Prospecting, lead generation and setting follow-up calls for SMB and Enterprise sales
  • A Sales Engineer must be able to build credibility and communicate clearly and concisely
  • Tracking and management of current and potential customers through the use of NSC CRM platform
  • Successful execution of defined contact process for qualifying sales leads
  • Successful lead generation
  • Responsible for meeting or exceeding monthly lead generation quota
  • Responsible for providing reports on lead generation activity and other quantifiable objective measurements
  • Perform other job related duties as required
  • Ability to handle stress

Business Development Managers / Inside Sales Account Manager
Oklahoma City

Base + Commission + Bonuses

Noble Systems Corporation – a leading global provider of innovative contact technology solutions for more than 20 years – is now hiring Business Development / Inside Sales Account Managers focused on establishing relationships with prospective customers through our global Lead Generation process.

Business Development Managers / Inside Sales Account Managers are energetic and passionate professionals responsible for the creation of sales ready leads as well as solution selling of Cloud and Premise based Contact Center Solutions to Small to Medium sized Businesses (SMB). Business Development Managers / Inside Sales Account Managers will be required to work within defined phone based outbound calling campaigns to identify new and existing sales opportunities.

Business Development Managers / Inside Sales Account Managers will utilize the Noble Systems platform as well as other tools for direct prospecting within the assigned territories, industries, and other projects . Noble’s diverse portfolio of software and Cloud ready solutions provides Sales Account Managers ample opportunity to drive sales and commissions.

Responsibilities include:
  • Consistently achieving departmental goals
  • Work within defined phone based outbound calling campaigns
  • Communicate with executives and managers from prospect/client accounts
  • Meet virtually with prospects/clients for business assessments, presentations, meetings, demos
  • Prepare proposals and contracts
  • Negotiate pricing and business terms and prepare sales contract orders
  • Prepare monthly pipeline reports on account status
  • Attend required sales meetings and training sessions
  • Follow sales and marketing procedures, regarding use of shared resources, processing sales orders and other matters
Requirements include:
  • 1 to 2 years of inside sales experience in telecommunications / software / contact center environment
  • Bachelor's degree (B. A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience
  • Excellent oral communication skills, with charismatic, resilient, persuasive, “glass half full” demeanor
  • Strong work ethic and ability to set and achieve personal goals and work plans
  • Technical aptitude
  • Proven time management skills
  • “Hunter” mentality – Relentless
  • Internally driven to exceed expectations
  • Ability to working within a group setting communicating with prospects and customer via the telephone

Implementation Engineer
Atlanta, Georgia

The qualified candidates will possess, at a minimum, a bachelor’s degree in Industrial Engineering, IT, Computer Science or related science degree, or an equivalent level of experience in a similar field. The qualified candidates will have either experience or a good knowledge of one or many of the below:

  • SQL and “good database” practices.
  • Linux/Unix Operating System.
  • Windows Desktop Applications.
  • Software delivery, training, or call center experience
  • Networking
Requires 75% Travel.

Project Manager
Atlanta, Georgia

Noble Systems Corporation, a worldwide leader in providing call center solutions, has immediate openings for a Project Manager.

Responsibilities include:
  • Managing overall client implementations to ensure that the implementation is completed in accordance with the items purchased, in budget and on time.
  • Coordinating all necessary resources, establishing timelines, and communicating updates to all parties including Noble Systems executives.
  • Conducting regular calls with the client and technical resources to review requirements, prepare documentation, coordinate activities, etc.
  • Extensive tracking and reporting of all project activities, milestones, and deliverables
Requirements include:
  • Bachelors Degree in related field
  • 5+ years direct project management experience
  • PMP certification preferred.
  • Excellent written and oral communication skills, with strong interpersonal skills
  • Strong technical aptitude.
  • Proficient in Word, Excel, MS Project or other project management software, CRM and/or ERP
  • Ability to multi-task, work with minimal supervision, and handle escalated situations.
  • Knowledge of telephony terminology and call center technologies

Sales Account Managers
Hiring in Atlanta and all major U.S. cities

Enterprise Solution Selling of Customer Contact Solutions

$250K+ high personal revenue potential

Noble Systems Corporation – a leading global provider of innovative contact technology solutions for more than 20 years – is now hiring Sales Account Managers, supporting both National and Regional Accounts, focused on Enterprise solution selling of Cloud and Premise based Contact Center Solutions.

Sales Account Managers are energetic and passionate sales professionals, assigned to enterprise accounts nationally and within specific territories. Sales Account Managers will be required to personally manage sales plans on a regular basis and within that plan, identify new and existing account opportunities and strategies for revenue growth. Sales Account Managers will receive marketing leads via the web, tradeshows, webinars, inside sales, and “blind” inbound leads, as well as direct prospecting within the assigned territories. Noble’s diverse portfolio of software and Cloud ready solutions provides Sales Account Managers amble opportunity to drive sales and commissions.

Responsibilities include:
  • Consistently achieving sales goals
  • Meet and communicate with executives and managers from prospect/client accounts
  • Create and maintain a Sales Plan, focused on achieving quarterly and yearly quota targets
  • Travel to prospects/clients locations for presentations, meetings, demos
  • Host prospects/clients in the corporate office in Atlanta
  • Prepare proposals and contracts
  • Negotiate pricing and business terms and prepare sales contract orders
  • Prepare monthly pipeline reports on account status
  • Attend required sales meetings and training sessions
  • Follow sales and marketing procedures, regarding use of shared resources, processing sales order and other matters.
Requirements include:
  • 5+ years of proven sales experience or similar successful goal achievement in highly competitive environment or industry
  • Excellent oral communication skills, with charismatic, resilient, persuasive, “glass half full” demeanor.
  • Strong work ethic and ability to set and achieve personal goals and work plans
  • Hunter mentality. Technical aptitude.

Sales Account Managers
Home based, but requiring regular visits to Regional Head Office in Manchester UK

Noble Systems Corporation – a leading global provider of innovative contact technology solutions for more than 20 years – is now hiring Sales Account Managers focused on enterprise solution selling of Cloud and Premise based Contact Centre Solutions.

£100K+ high personal revenue potential

Sales Account Managers are energetic and passionate sales professionals assigned to enterprise accounts and specific territories. Sales Account Managers will be required to personally manage sales plans on a regular basis and within that plan, identify new and existing account opportunities and strategies for revenue growth. Sales Account Managers will receive marketing leads via the web, tradeshows, webinars, inside sales, and “blind” inbound leads, as well as direct prospecting within the assigned territories. Noble’s diverse portfolio of software and Cloud ready solutions provides Sales Account Managers ample opportunity to drive sales and commissions.

Responsibilities include:
  • Consistently achieving sales goals
  • Meet and communicate with executives and managers from prospect/client accounts
  • Create and maintain Sales Plan, focused on achieving quarterly and yearly quota targets
  • Travel to prospects/clients locations for presentations, meetings, demos
  • Host prospects/clients in the corporate office in Manchester
  • Prepare proposals and contracts
  • Negotiate pricing and business terms and prepare sales contract orders
  • Prepare monthly pipeline reports on account status
  • Attend required sales meetings and training sessions
  • Follow sales and marketing procedures, regarding use of shared resources, processing sales orders and other matters
Requirements include:
  • 5+ years of proven sales experience or similar successful goal achievement in highly competitive environment or industry
  • Excellent oral communication skills, with charismatic, resilient, persuasive, “glass half full” demeanour
  • Strong work ethic and ability to set and achieve personal goals and workplans
  • Technical aptitude
  • Ability to travel to existing customers and prospects to maintain relationships and drive the sales process
  • University degree or equivalent experience

Sales Engineer
Manchester, UK

This job is suitable for a home-based worker, however regular visits to the Manchester office will be required.

As an integral member of the sales team, the Sales Engineer will work cooperatively with Sales Account Managers to help prospects/clients understand the value of the Noble Systems Contact Centre Solution Suite. The primary focus of a Sales Engineer is to build value and to obtain a technical and functional win during the sales cycle.

Management of client relationships, development of sales strategies, objective definition, and building of the value proposition are the responsibility of the entire sales team. The Sales Engineer and the Sales Account Manager are the front line representatives that must work together and carry a consistent message forward to the client base.

Education and/or Experience:

The minimum requirements for this position are:

  • 1 year in pre-sales technical support or relevant industry experience
  • 2 year college degree

Must have demonstrable knowledge in one or more of the following areas:

  • Predictive Dialling, Contact Centre Technology products
  • PBX, ACD, IVR, Unified Messaging products
  • Quality Assurance, Workforce Management, Call Recording products
  • Databases to include Oracle, SQL, DB2, Postgres etc
  • Networking to include Windows 2000, Cisco, LDAP, UNIX
  • Operating Systems Windows, Linux, Unix and Mac

Must have own transport and be able and willing to travel around the UK as required.

Essential Duties and Responsibilities:

(Other duties may be assigned)

  • A primary responsibility of a Sales Engineer is to identify and understand the needs and objectives of the prospect/client and work with the Sales Account Manager to define and execute the sales strategy
  • A Sales Engineer must be able to build credibility and communicate clearly and concisely
  • Sales Engineers perform a wide range of duties; from assisting with RFP responses, conducting detailed requirements analyses, delivering technical presentations and demonstrations, to understanding the competitive marketplace.
  • Sales Engineers must work with cross-functional internal organisations to provide relevant customer feedback as input to the product development process.
  • Sales Engineers are responsible for transitioning the customer to the services team for implementation.
  • Sales Engineers must maintain a close, professional working relationship with Sales Account Managers and Sales management.
  • Learn and adhere to the documented Noble Systems Best Practices Sales Cycle. (Document available upon request)
  • Must complete assigned Noble User Training programs such as Moodle.
  • Update SalesLogix with new information on clients. This includes using the RADAR tool and any other system that management may require.
  • Ability to handle stress.

Sales Support Engineer
Dublin, Ireland

This job is suitable for a home-based worker in the Dublin area, covering both Ireland and Northern Ireland in a customer facing technical role, there will also be occasional visits to the Manchester, UK office as well as possible international travel. We are looking for an experienced, networked professional who is used to working in a largely unsupervised capacity. This is a new role within the company as Noble Systems looks to expand its existing infrastructure and capabilities within Ireland as our blue chip customer base grows.

As an integral member of both the sales and support teams, the Sales Support Engineer will work cooperatively with the Sales Account Manager in country to help prospects/clients understand the value of the Noble Systems Contact Centre Solution Suite. The primary focus of the Sales Support Engineer is to build value and to obtain a technical and functional win during the sales cycle. But in addition being the only in-country technical person, a hands on approach to existing and new customers will be required, this may include elements of the following, but is not limited to:

  • Sales support
  • RFP/RFI Response support
  • Ability to analyse prospects existing infrastructure and processes and recommend how a Noble Systems solution would be applied
  • New installs support
  • Hardware support activities
  • Software support activities
  • 3rd party solution support
  • Software upgrades
  • Basic Training activities

Management of client technical relationships, objective definition, and building of the value proposition are the responsibility of the entire sales team. The Sales Support Engineer and the Sales Account Manager are the front line representatives that must work together and carry a consistent message forward to the client base.

Minimum experience required:

  • A Sales Support Engineer must be able to build credibility and communicate clearly and concisely
  • A full understanding of the various elements of a Contact Centre, including remote data centre operations
  • IT qualification desirable. MCP. CCNA or network experience equivalent. With an understanding of PC & server hardware architecture and Windows, Linux OS functionality, to an administrative level
  • Customer facing skills and ability to present technical solutions to a senior level as and when required
  • This is a great opportunity for a dynamic individual to join a territory team at grass roots level and help grow with the business

Senior Solutions Engineer
Atlanta, Georgia

Seeking a Senior Solutions Engineer to work cooperatively with Sales Account Managers to help prospects/clients understand the value of the Noble systems Contact Center Solution Suite. The primary focus of a Solutions Engineer is to build value and to obtain a technical and functional win during the sales cycle.

Responsibilities include:
  • Identify and understand the needs and objectives of the prospect/client
  • Assist with RPF responses
  • Conduct detailed requirements analyses
  • Deliver technical presentations and demonstrations
  • Work with cross-functional internal organizations to provide relevant input to the product development process
  • Transposition customer to the services team for implementation
Requirements include:
  • Minimum of 5 years in pre-sales technical support or relevant industry experience.
  • 4-year college degree in related field
  • Ability to travel up to 70% per annum
  • Excellent communication and presentation skills with the ability to articulate technology concepts at all customer levels from network engineer to CIO
  • Highly organized and able to manage multiple projects and task concurrently, in a fast-paced environment.
  • Ability to quickly gain intimate knowledge of standards products and their capabilities
  • Strong technical aptitude with demonstrable knowledge in one or more of the following areas:
    • Predictive Dialing, Contact Center Technology products
    • PBX, ACD, IVR, Unified Messaging products
    • Quality Assurance, Workforce Management, call Recording products
    • Databases to include Oracle, SQL, DB2, etc.
    • Networking to include Windows 2000, Cisco, LDAP, UNIX
    • Operating Systems to include Windows, Linux, UNIX, and Mac

Senior Support Engineer
India

Provides technical support to all customers who call in to Noble Systems requesting support. Provides engineering throughout the organization as required other internal departments and under the direction of the IT Manager (India). Delivers training and staff development programs for the organization by performing on the customer’s site. Performs on-site installation and Maintenance of computer equipment. This is the responsibility of software support engineer to customize or integrate applications with Noble Software.

Education and/or Experience:

The minimum requirements for this position are:

  • High school diploma or equivalent
  • At least 3 years’ experience in similar capacity or Bachelor’s Degree in Computer Science or related discipline

The following are knowledge requirements for this position:

  • UNIX/LINUX experience must
  • Asterisk / Telephony experience is preferred
  • Ability to speak fluent English is essential
  • Call Center Technical experience is preferred
  • Knowledge on Database is must
  • Programming and Shell Scripting and pearl scripting knowledge is preferred
  • Hardware knowledge
  • PC knowledge including Windows
Essential Duties and Responsibilities:

(Other duties may be assigned)

  • Develop various features as defined in requirements or design documentation, or otherwise needed
  • Perform Unit, Integration and other tests as necessary to ensure software operations and quality
  • Setup of third-party equipment as needed for testing and implementing features
  • Analyze the customer problem using resources necessary
  • Ensure proper note keeping within the company SLX system
  • If possible, fix the customer’s problem within the first call
  • Ensure you keep to the companies IT policies and procedures regarding fault escalation
  • Ensure customers are updated regarding existing open faults
  • Assist with maintenance of office Network and IT operations as directed by the IT Manager
  • Assist with Project Management duties
  • Assist with technical documentation creation and updates where necessary
  • Assist in the Development of FDS documentation
  • Assist the Trainer where necessary and as directed
  • Assist in the preparation or delivery of training at customer site or Noble Office
  • Responds to technical customer support issues requiring on-site assistance; typically hardware related
  • Completes, maintains and completes pertinent technical assistance request records, including site visit documentation
  • In-house cross training with other departments
  • In-house training on Noble hardware and software
  • Ensures that implementation policies, procedures and schedules at customer sites are clearly followed throughout the implementation process
  • Documentation of the product and system implementations including knowledge base documentation
  • Maintains time and project information in the appropriate application
  • Provides development with product defects information through appropriate systems
  • Maintains problem tracking information in ticketing system
  • Provides internal and external training on Noble products
  • Provides support services to internal and external clients as directed
  • Installs Noble systems provided hardware and software at customer sites
  • Interacts closely with Project Management throughout every step of the implementation process
  • Will require traveling within India and International as required for company projects
  • Will require working in rotational shifts as per company requirement
  • Ability to handle stress

Apply Here!

Software Developers
Atlanta, Georgia

Responsibilities will include:
  • Work with peers, product management and customers to design and implement new product lines and features.
  • Provide input for release notes, product documentation and training material.
  • Peer review developer code for best practices.
Must have Qualifications:
  • Experience with ASP.NET Web Forms and/or MVC 4+
  • Strong analytical and problem solving abilities
  • Demonstrated understanding of software development methodologies, programming concepts, design patterns, OOP/OOD, and database design
Preferred Qualifications:
  • C# (3.5+ preferred)
  • Experience with JavaScript Libraries: Angular, Knockout, JQuery
  • Experience with TDD concepts and .NET Unit testing frameworks
  • Prior experience with call center application development is a plus
  • Prior experience with work force management systems development is a plus

Solutions Engineer
Atlanta, Georgia

The Solutions Engineer will work cooperatively with Sales Account Managers to help prospects/clients understand the value of the Noble systems Contact Center Solution Suite. The primary focus of a Solutions Engineer is to build value and to obtain a technical and functional win during the sales cycle.

Responsibilities include:
  • Identify and understand the needs and objectives of the prospect/client
  • Assist with RFP/RFI responses
  • Conduct detailed requirements analyses and contact center assessment
  • Deliver technical presentations and product demonstrations
  • Work with cross-functional internal organizations to provide relevant input to the product development process
  • Achieve assigned quota targets
  • Transposition customer to the services team for implementation
Requirements include:
  • Minimum of 5 years in pre-sales technical support or relevant industry experience.
  • 4-year college degree in related field
  • Ability to travel up to 70% per annum
  • Excellent communication and presentation skills with the ability to articulate technology concepts at all customer levels from network engineer to CIO
  • Highly organized and able to manage multiple projects and task concurrently, in a fast-paced environment.
  • Ability to quickly gain intimate knowledge of standards products and their capabilities
  • Strong technical aptitude with demonstrable knowledge in one or more of the following areas:
  • Predictive Dialing, Contact Center Technology products
  • PBX, ACD, IVR, Unified Messaging products
  • Quality Assurance, Workforce Management, call Recording products
  • Databases to include Oracle, SQL, DB2, etc.
  • Networking to include Windows 2000, Cisco, LDAP, UNIX
  • Operating Systems to include Windows, Linux, UNIX, and Mac.

Support Engineer
Manchester, UK

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Support Engineers provide responses to production clients for the fulfillment of service requests.

Education and/or Experience:

The minimum requirements for this position are:

  • Possesses a high level of customer support skills used in an ITIL environment
  • Experienced in Service Desk tools, creating and servicing tickets
  • Knowledge of working with wider ITIL best practices
  • An awareness of Call Centre operations in an ITIL environment
  • Ability to communicate timely and concisely in both verbal and written form
  • Solid, and well developed, Incident and Problem management skills
  • Technical working understanding of PC & server hardware architecture and Windows, Linux OS functionality, to an administrative level
  • A working knowledge of MS SQL database structure and queries
  • Technical working knowledge of one or more Enterprise Workforce Management software package
  • An awareness of telecommunications and networking architecture
  • IT qualification desirable. MCP. CCNA or network experience equivalent
  • European language skills desirable
Essential Duties and Responsibilities:

(Other duties may be assigned)

  • High level of customer interaction and support management
  • Accurately and promptly entering details into the Service Desk System
  • Providing appropriate progress updates to clients in line with our contracted Service Level Agreements, published Policies and Procedures and specific commitments made with clients
  • Investigating the cause and resolution of incidents
  • Establishing appropriate operational workarounds to return clients to production status
  • Escalating incidents technically and to management as required, prior to SLA’s being breached
  • Adherence to Change processes
  • Adherence to all published applicable Noble Systems policies and procedures
  • Completion of all published applicable Noble Systems technical training material
  • Participation in the Support shift rota, which will include some evening and weekend work
  • Occasional travel to client locations, nationally and internationally as required during the course of provision of technical support
  • Respond to service requests, which can include:

  • Incidents impacting normal production operation
  • Requests for information, Functionality, Upgrades, Changes, Training
  • Requests that require addition costs to be transferred to Sales
Specific Duties:
  • Greets all customers in a professional and courteous manner with “Good Morning/Afternoon, thank you for calling Noble Systems Support, my name is _____, How can I help you?”
  • Issues a ticket number to all customers who call with a new problem and/or updates existing ticket
  • Uses listening and technical skills to define the customer problem
  • Analyses the customer problem using and resources necessary
  • Keeps complete notes in the Service Desk System so that any other Support Technician who may later receive a customer call/email can see the problem and action that has been taken
  • If it is possible to fix the customer’s problem within the first call, do so. Explain to the customer what you have done whenever possible
  • When you are unable to fix the customers problem within 15 minutes, call the customer back in a timely fashion and no longer than 1 hour from the time that you last spoke with him/her to give and update
  • When you are unable to fix the customers problem within 15 minutes, call the customer back in a timely fashion and no longer than 1 hour from the time that you last spoke with him/her to give and update
  • If you are unable to fix a problem, let the customer know that you believe this problem to be a hardware or software issue and that you have forwarded the problem information to the appropriate department who will be contacting them or you or someone from support will be calling them back
  • Ability to handle stress

Technical Account Manager
Atlanta, Georgia

Responsibilities include:

    Successful candidates will be responsible for maintaining customer-facing reports, managing overall client relationships to ensure that the client is receiving the appropriate response to tickets opened, service level agreements (SLA’s), change control process (upgrades, rollbacks, and other changes to the system), and proactively addressing potential issues. Will conduct regular calls with the client to review issues to understand future needs, plans, etc., handle client escalations, as well as prepare ticket reports as necessary.

Requirements include:
  • 2+ years experience in a corporate customer relationship position
  • Bachelor’s Degree in related field or equivalent experience preferred
  • Strong technical aptitude
  • Must be fluent in Microsoft Office Suite, especially Excel, Word and Access
  • Ability to set up spreadsheets, formatting, calculations, queries, etc.
  • Must be available on nights and weekends as necessary
  • Ability to work with little or no supervision
  • Ability to multi-task
  • Ability to work in a very fast- paced environment
  • Experience defusing escalated situations
  • Some travel may be required

Technical Project Manager
Atlanta, Georgia

Responsibilities include:
  • Documentation of the product and system implementations including knowledge base documentation
  • Resolve complex network and server related issues into actionable concepts for customers to understand
  • Direct and manage implementations for assigned projects
Requirements include:
  • SQL and “good database” practices
  • Linux CentOS and Windows platforms
  • Working knowledge of Windows Desktop Applications and Visio
  • Software delivery, training, or call center experience preferred
  • Must have excellent verbal and written communication skills
  • Knowledge of telephony or VoIP technology a plus
  • Must be able to multi-task in a fast paced environment

Technical Support Engineers
Atlanta, Georgia

Successful candidates will have or be pursuing a multi-year degree in Computer Science, Communications, or a related technical field, or an equivalent level of experience in a similar field, as well as experience with, but not limited to: Previous experience in a help desk environment; Ability to react quickly and effectively in a high pressure, time-sensitive environment; and Excellent customer service and communications skills. Experience supporting call centers, Telephony Equipment, and/or Linux Servers is a plus.

In addition, a successful candidate will have one or more of the following skills:
  • Technical problem mitigation
  • Comprehensive issue documentation
  • Issue management through resolution
  • Escalation as necessary
Requirements include:
  • Asterisk Server Experience
  • Linux/Unix Server Operating System Experience
  • Database Experience including PostgreSQL, Structured Query Language
  • Windows Server Administration Experience
  • Computer Networking Experience