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Careers at Noble Systems

Noble Systems is a worldwide leader in providing contact center and customer relationship management systems. Headquartered in Atlanta, GA, we employ 300+ highly accomplished and energetic individuals that contribute to the overall success of the organization. As a successful growing business we have opportunities for like-minded people at all levels in the company.

Below is a list of our current openings. If you are interested in joining our dynamic team, please send your resume and cover letter to nscjobs@noblesystems.com or fill out our Online Job Application.


Current Openings

Business Development Manager
Manchester, UK & Noida, India

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Business Development Managers play a critical role in the success of Noble Systems. A Business Development Manager is responsible for proactive prospecting and lead generation activities. Prospect interaction will comprise the majority of the work efforts in the form of telephone, E-mail, and Internet communications in an effort to expand market share of Noble's products and services.

Education and/or Experience:

The minimum requirements for this position are:

  • 1-2 years sales experience in telecommunications/software/contact centre sales
  • Bachelor's degree; or one to two years related experience and/or training; or equivalent combination of education and experience
  • Proven oral and written communication skills
  • Strong work ethic
  • Independent working and decision making skills
  • Familiar with Microsoft (Word, Excel, Outlook, PowerPoint)
  • Easily adaptable to fast-paced environment
  • Working knowledge of Internet and NSC product offering
  • Ability to demonstrate sales process
Essential Duties and Responsibilities:

(Other duties may be assigned)

  • Prospecting, lead generation and setting follow-up calls for SMB and Enterprise sales
  • Must be able to build credibility and communicate clearly and concisely
  • Tracking and management of current and potential customers through the use of Noble's CRM platform
  • Successful execution of defined contact process for qualifying sales leads
  • Successful lead generation
  • Responsible for meeting or exceeding monthly lead generation quota
  • Responsible for providing reports on lead generation activity and other quantifiable objective measurements
  • Perform other job related duties as required
  • Ability to handle stress

Business Development Managers / Inside Sales Account Manager
Oklahoma City

Base + Commission + Bonuses

Noble Systems Corporation – a leading global provider of innovative contact technology solutions for more than 20 years – is now hiring Business Development / Inside Sales Account Managers focused on establishing relationships with prospective customers through our global Lead Generation process.

Business Development Managers / Inside Sales Account Managers are energetic and passionate professionals responsible for the creation of sales ready leads as well as solution selling of Cloud and Premise based Contact Center Solutions to Small to Medium sized Businesses (SMB). Business Development Managers / Inside Sales Account Managers will be required to work within defined phone based outbound calling campaigns to identify new and existing sales opportunities.

Business Development Managers / Inside Sales Account Managers will utilize the Noble Systems platform as well as other tools for direct prospecting within the assigned territories, industries, and other projects . Noble’s diverse portfolio of software and Cloud ready solutions provides Sales Account Managers ample opportunity to drive sales and commissions.

Responsibilities include:
  • Consistently achieving departmental goals
  • Work within defined phone based outbound calling campaigns
  • Communicate with executives and managers from prospect/client accounts
  • Meet virtually with prospects/clients for business assessments, presentations, meetings, demos
  • Prepare proposals and contracts
  • Negotiate pricing and business terms and prepare sales contract orders
  • Prepare monthly pipeline reports on account status
  • Attend required sales meetings and training sessions
  • Follow sales and marketing procedures, regarding use of shared resources, processing sales orders and other matters
Requirements include:
  • 1 to 2 years of inside sales experience in telecommunications / software / contact center environment
  • Bachelor's degree (B. A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience
  • Excellent oral communication skills, with charismatic, resilient, persuasive, “glass half full” demeanor
  • Strong work ethic and ability to set and achieve personal goals and work plans
  • Technical aptitude
  • Proven time management skills
  • “Hunter” mentality – Relentless
  • Internally driven to exceed expectations
  • Ability to working within a group setting communicating with prospects and customer via the telephone

Computer Field Technician
Atlanta, Georgia

Responsibilities include:
  • Respond to technical support issues requiring on site assistance – Fly in and save the day!
  • Consult with the Director of Field Services and Engineering to review Custom Software Application functionality, reporting, display screens, table layout, and structure in order to provide technical support – Learn new skills every day!
  • Facilitate requests for replacement of defective hardware components – Must love toolbox!
  • Maintain and complete pertinent technical assistance request records including site visit documentation – Yes, there is record keeping – how else can we recognize your great work?!
  • Occasionally respond to Technical Support issues after business hours – Overtime hours mean extra cha-ching $$$
Requirements include:
  • 95% travel – fly the friendly skies and rack up the frequent flyer miles!!
  • 2-4 years technical/hardware and software support and field service experience preferred
  • 2 years working knowledge of SCO/UNIX and ISQL
  • 2 years working knowledge of DOS/Windows PC-based applications and/or Linux
  • 2 years working knowledge of Network maintenance and integration
  • Must be able to work well under pressure – Superheroes don’t do any other kind of job!
  • Ex-military from the Signal or Intelligence MOS is a plus – heart our veterans!

Linux & Telephony Server Support Technician
Atlanta, Georgia

Noble Systems Corporation, a global provider of contact center software solutions, is seeking an Asterisk Support Technician to augment a dynamically growing department.

Job responsibilities will include:
  • Technical Troubleshooting Skills
  • Telephony problem mitigation
  • Comprehensive issue documentation
  • Issue management through resolution
  • Escalation as necessary

Successful candidates will have or be pursuing a multi-year degree in Information Technology, IT Management, Computer Science, or a related technical field, or an equivalent level of experience in a similar field, as well as experience with, but not limited to: previous experience in a help desk environment, ability to react quickly and effectively in a high pressure, time-sensitive environment, and excellent customer service and communications skills. Experience supporting Linux Servers, Telephony Equipment, and/or call centers is a plus.

In addition, a successful candidate will have one or more of the following skills:
  • Linux/Unix Server Operating System Experience
  • Database Experience including PostgreSQL, Structured Query Language
  • Windows Server Administration Experience
  • Computer Networking Experience
  • Asterisk/VoIP/Telephony Server Experience

Noble Systems offers competitive salaries commensurate with experience and a comprehensive benefits package. Qualified candidates please send resume and salary requirements to nscjobs@noblesys.com.

No agencies please

Project Manager
Atlanta, Georgia

Noble Systems Corporation, a worldwide leader in providing call center solutions, has immediate openings for a Project Manager.

Responsibilities include:
  • Managing overall client implementations to ensure that the implementation is completed in accordance with the items purchased, in budget and on time.
  • Coordinating all necessary resources, establishing timelines, and communicating updates to all parties including Noble Systems executives.
  • Conducting regular calls with the client and technical resources to review requirements, prepare documentation, coordinate activities, etc.
  • Extensive tracking and reporting of all project activities, milestones, and deliverables
Requirements include:
  • Bachelors Degree in related field
  • 5+ years direct project management experience
  • PMP certification preferred.
  • Excellent written and oral communication skills, with strong interpersonal skills
  • Strong technical aptitude.
  • Proficient in Word, Excel, MS Project or other project management software, CRM and/or ERP
  • Ability to multi-task, work with minimal supervision, and handle escalated situations.
  • Knowledge of telephony terminology and call center technologies

Receptionist
Atlanta, Georgia

The Receptionist plays a key role in the organization as the first impression of the organization to customers, vendors, applicants, and other visitors. We are seeking a cheerful, organized individual to welcome our guests to Noble Systems, as well as provide administrative support for the office.

Responsibilities include:
  • Distributing all incoming telephone calls to employees in a prompt, courteous, and professional manner
  • Greeting, announcing, and assigning access badges/ID badges for all visitors, new hires, vendors and trainees
  • Distribution of incoming faxes
  • Coordinate office and coffee supply orders to ensure cabinets are stocked appropriately
  • Maintain company intranet directory
  • Create and distribute ID badges for all NSC employees
  • Ship letters and packages via overnight courier, keeping appropriate records and logs
  • Other miscellaneous projects as needed
Requirements include:
  • Must have professional appearance with excellent communication skills (oral and written)
  • Engaging and cheerful personality!
  • Ability to work in fast paced environment with minimal supervision
  • Previous experience in a corporate environment in customer facing position
  • Basic computer skills – MS office (Outlook, Word, Excel)
  • Able to work M-F 8:30 a.m. to 5:30 p.m.

Sales Account Managers
Hiring in Atlanta and all major U.S. cities

Enterprise Solution Selling of Customer Contact Solutions

$250K+ high personal revenue potential

Noble Systems Corporation – a leading global provider of innovative contact technology solutions for more than 20 years – is now hiring Sales Account Managers, supporting both National and Regional Accounts, focused on Enterprise solution selling of Cloud and Premise based Contact Center Solutions.

Sales Account Managers are energetic and passionate sales professionals, assigned to enterprise accounts nationally and within specific territories. Sales Account Managers will be required to personally manage sales plans on a regular basis and within that plan, identify new and existing account opportunities and strategies for revenue growth. Sales Account Managers will receive marketing leads via the web, tradeshows, webinars, inside sales, and “blind” inbound leads, as well as direct prospecting within the assigned territories. Noble’s diverse portfolio of software and Cloud ready solutions provides Sales Account Managers amble opportunity to drive sales and commissions.

Responsibilities include:
  • Consistently achieving sales goals
  • Meet and communicate with executives and managers from prospect/client accounts
  • Create and maintain a Sales Plan, focused on achieving quarterly and yearly quota targets
  • Travel to prospects/clients locations for presentations, meetings, demos
  • Host prospects/clients in the corporate office in Atlanta
  • Prepare proposals and contracts
  • Negotiate pricing and business terms and prepare sales contract orders
  • Prepare monthly pipeline reports on account status
  • Attend required sales meetings and training sessions
  • Follow sales and marketing procedures, regarding use of shared resources, processing sales order and other matters.
Requirements include:
  • 5+ years of proven sales experience or similar successful goal achievement in highly competitive environment or industry
  • Excellent oral communication skills, with charismatic, resilient, persuasive, “glass half full” demeanor.
  • Strong work ethic and ability to set and achieve personal goals and work plans
  • Hunter mentality. Technical aptitude.

Sales Account Managers
Home based, but requiring regular visits to Regional Head Office in Manchester UK

Noble Systems Corporation – a leading global provider of innovative contact technology solutions for more than 20 years – is now hiring Sales Account Managers focused on enterprise solution selling of Cloud and Premise based Contact Centre Solutions.

£100K+ high personal revenue potential

Sales Account Managers are energetic and passionate sales professionals assigned to enterprise accounts and specific territories. Sales Account Managers will be required to personally manage sales plans on a regular basis and within that plan, identify new and existing account opportunities and strategies for revenue growth. Sales Account Managers will receive marketing leads via the web, tradeshows, webinars, inside sales, and “blind” inbound leads, as well as direct prospecting within the assigned territories. Noble’s diverse portfolio of software and Cloud ready solutions provides Sales Account Managers ample opportunity to drive sales and commissions.

Responsibilities include:
  • Consistently achieving sales goals
  • Meet and communicate with executives and managers from prospect/client accounts
  • Create and maintain Sales Plan, focused on achieving quarterly and yearly quota targets
  • Travel to prospects/clients locations for presentations, meetings, demos
  • Host prospects/clients in the corporate office in Manchester
  • Prepare proposals and contracts
  • Negotiate pricing and business terms and prepare sales contract orders
  • Prepare monthly pipeline reports on account status
  • Attend required sales meetings and training sessions
  • Follow sales and marketing procedures, regarding use of shared resources, processing sales orders and other matters
Requirements include:
  • 5+ years of proven sales experience or similar successful goal achievement in highly competitive environment or industry
  • Excellent oral communication skills, with charismatic, resilient, persuasive, “glass half full” demeanour
  • Strong work ethic and ability to set and achieve personal goals and workplans
  • Technical aptitude
  • Ability to travel to existing customers and prospects to maintain relationships and drive the sales process
  • University degree or equivalent experience

Software Developers
Atlanta, Georgia

Responsibilities will include:
  • Work with peers, product management and customers to design and implement new product lines and features.
  • Provide input for release notes, product documentation and training material.
  • Peer review developer code for best practices.
Must have Qualifications:
  • Experience with ASP.NET Web Forms and/or MVC 4+
  • Strong analytical and problem solving abilities
  • Demonstrated understanding of software development methodologies, programming concepts, design patterns, OOP/OOD, and database design
Preferred Qualifications:
  • C# (3.5+ preferred)
  • Experience with JavaScript Libraries: Angular, Knockout, JQuery
  • Experience with TDD concepts and .NET Unit testing frameworks
  • Prior experience with call center application development is a plus
  • Prior experience with work force management systems development is a plus

Software Engineer
Oklahoma City and Austin

Noble Systems Corporation a leader in predictive analytics software has immediate need for a strong Java developer.

Specific responsibilities include, but are not limited to:
  • Participate in full software development life cycle including requirements, design, development and test automation.
  • Work closely and collaboratively with quality assurance engineers and support engineers.
  • Troubleshoot and fix product issues identified internally and customer deployments.
  • Ability to work under minimum supervision.
Requirements:
  • A Bachelor’s degree in Computer Science preferred or equivalent education and or experience
  • Minimum of 5+ years object oriented architecture, design, and development experience
  • Minimum of 3 years experience with commercial Java development
  • Experience with Java, JDBC, JMS, JMX, Spring, XML, Ant, JUnit and Eclipse
  • Experience with PERL scripting language a plus
  • Experience with .Net, ASP, C# is a plus
  • Experience with agile development and continuous integration
  • Experience with working on multiple concurrent product releases
  • Experience with Windows , Linux, Solaris or some flavor of UNIX
  • Proficiency in a variety of data structures XML, JSON, and relational databases
  • Intrinsic understanding of software development life cycles
  • Excellent oral and written communication skills
  • Ability to work independently and as part of a team
Valued Skills:
  • Experience and understanding of Service Oriented Architectures
  • Experience with transactional and real-time systems
  • Experience with web frameworks and web services
  • Knowledge of programming techniques for handling large data sets
What we offer:
  • Competitive salary
  • 401(k)
  • Outstanding medical, dental, and vision benefits
  • Relaxed work environment
  • Opportunity for you to make a huge impact to the company

Software Support Analyst
Manchester, UK

The Minimum Requirements for this position are:
  • Technical working understanding of PC & server hardware architecture and Windows OS functionality to an administration level
  • A working knowledge of MS SQL database structure and queries
  • Solid, and well developed, problem management skills
  • Solid, and well developed, customer care skills
  • Technical working knowledge of one or more Enterprise Workforce Management software package
  • An awareness of telecommunications and networking architecture
  • An awareness of Call Centre operations
  • Linux knowledge desirable
  • European language skills desirable
  • Excellent verbal and written communication skills
Essential Duties and Responsibilities:
  • Respond to service requests, which can include

    • Incidents impacting normal production operation
    • Validation of proposed changes
    • Requests for training
    • Queries on product functionality/operations
    • Accurately and promptly entering Service Requests & Incident details into the Service Desk System
    • Investigating the cause and resolution of incidents
    • Establishing appropriate operational workarounds to return clients to production status
    • Providing appropriate progress updates to clients in line with our contracted Service Level Agreements and specific commitments made with clients
    • Escalating incidents technically and to management as required, prior to SLA’s being breached
    • Adherence to all published applicable Noble Systems policies and procedures
    • Completion of all published applicable Noble Systems technical training material
    • Participation in the Support shift rota, which will include some evening and weekend work

System Security Analyst
Atlanta, Georgia

Candidate will be responsible for monitoring multiple security technologies using the multiple platforms to detect IT security incidents. The analyst will assist in creation and following detailed operational process and procedures to appropriately analyze, escalate, and assist in remediation of critical information security incidents.

Responsibilities Include:
  • Monitor multiple security technologies, such as IDS/IPS, syslog, file integrity, vulnerability scanners, and patch management.
  • Correlate and analyze events using the tools to detect IT security incidents.
    • Solarwinds Log Event Manager (LEM), syslog
    • Cisco SourceFire IPS/IDS
    • Trend Micro, Anti - Virus
    • Manage Engine, Threat Analysis
  • Review and create recommendations based on security scans utilizing Nessus and Qualys scanners monthly.
  • Assist in ensuring compliance for external audits, PCI, SOX, FISMA, SAE16, Etc.
  • Maintain the Knowledge Base for Security and Compliance procedures and information.
  • Complete Pre Customer and Customer Security and Compliance questionnaires
  • Follow detailed operational process and procedures to appropriately analyze, escalate, and assist in remediation of critical information security incidents.
  • Provide 24x7 operational support for escalations on a rotating basis.
Qualifications include:
  • 2-5 years of information security related experience, in areas such as: security operations, incident analysis, incident handling, and vulnerability management or testing, system patching, log analysis, intrusion detection, or firewall administration.
  • They should also have 2-5 years’ experience of one of the following:
    • Network operations or engineering
    • System administration on Linux and Windows.
  • In addition, the ideal candidate should have the following knowledge / experience: * Moderate to Advanced event analysis leveraging SIEM tools
    • Moderate incident investigation and response skill set
    • Moderate log parsing and analysis skill set
    • Moderate knowledge of networking fundamentals (TCP/IP, network layers, Ethernet, ARP, etc)
    • Moderate knowledge of malware operation and indicators
    • Moderate knowledge of current threat landscape (threat actors, APT, cyber-crime, etc)
    • Moderate knowledge or IDS/IPS systems
    • Moderate knowledge of Windows and Linux
    • Moderate knowledge of Firewall and Proxy technology
    • Basic to Moderate knowledge of penetration techniques
    • Basic knowledge of Data Loss Prevention monitoring
    • Basic experience with scripting
    • Basic knowledge of forensic techniques
    • Basic to Moderate protocol analysis experience (Wireshark)
    • Basic knowledge of audit requirements (PCI, HIPPA, SOX, etc.)
    • IDS/IS/ SourceFire/ TCPIP Firewalls, Proxy, DDOS, Data loss Prevention understanding
  • Networking Certifications (CCNA, etc)
  • Platform Certifications (Microsoft, Linux, etc)

Technical Account Manager
Atlanta, Georgia

Successful candidates will be responsible for maintaining customer-facing reports, managing overall client relationships to ensure that the client is receiving the appropriate response to tickets opened, service level agreements (SLA’s), change control process (upgrades, rollbacks, and other changes to the system), and proactively addressing potential issues. Will conduct regular calls with the client to review issues to understand future needs, plans, etc., handle client escalations, as well as prepare ticket reports as necessary.

Requirements include:
  • Bachelor’s Degree in related field or equivalent experience preferred
  • Strong technical aptitude
  • Must be fluent in Microsoft Office Suite, especially Excel, Word and Access
  • Ability to set up spreadsheets, formatting, calculations, queries, etc.
  • Must be available on nights and weekends as necessary
  • Ability to work with little or no supervision
  • Ability to multi-task
  • Ability to work in a very fast- paced environment
  • Experience defusing escalated situations

Some travel may be required

Technical Project Manager
Atlanta, Georgia

Responsibilities include:
  • Documentation of the product and system implementations including knowledge base documentation
  • Resolve complex network and server related issues into actionable concepts for customers to understand
  • Direct and manage implementations for assigned projects
Requirements include:
  • SQL and “good database” practices
  • Linux CentOS and Windows platforms
  • Working knowledge of Windows Desktop Applications and Visio
  • Software delivery, training, or call center experience preferred
  • Must have excellent verbal and written communication skills
  • Knowledge of telephony or VoIP technology a plus
  • Must be able to multi-task in a fast paced environment

Technical Support Engineers
Atlanta, Georgia

Successful candidates will have or be pursuing a multi-year degree in Computer Science, Communications, or a related technical field, or an equivalent level of experience in a similar field, as well as experience with, but not limited to: Previous experience in a help desk environment; Ability to react quickly and effectively in a high pressure, time-sensitive environment; and Excellent customer service and communications skills. Experience supporting call centers, Telephony Equipment, and/or Linux Servers is a plus.

In addition, a successful candidate will have one or more of the following skills:
  • Technical problem mitigation
  • Comprehensive issue documentation
  • Issue management through resolution
  • Escalation as necessary
Requirements include:
  • Asterisk Server Experience
  • Linux/Unix Server Operating System Experience
  • Database Experience including PostgreSQL, Structured Query Language
  • Windows Server Administration Experience
  • Computer Networking Experience

Technical Trainer
Atlanta, Georgia

The Technical Training Specialist develops and delivers training courses, develops knowledge content and other materials to support Technical Training objectives

Responsibilities Include:
  • Collecting, storing and disseminating knowledge across all levels of the organization
  • Providing multi-channel training content for use within the organization
  • Selects appropriate instructional procedures or methods such as individual training, group instruction, self study, lectures, demonstrations, simulation exercises, role play and computer based training
  • Organizes and develops training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials
  • Providing multi-channel training content for use within the organization
  • Selects appropriate instructional procedures or methods such as individual training, group instruction, self study, lectures, demonstrations, simulation exercises, role play and computer based training
  • Organizes and develops training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials
Requirements include:
  • College degree in related field or equivalent experience
  • Experience with Noble Systems front end software preferred
  • Experience with Noble Systems technology in a support, development, QA, implementation or related role preferred
  • Excellent oral and written communication skills
  • Excellent presentation and facilitation skills
  • Excellent interpersonal skills and ability to interact with all levels of the organization
  • Must have strong technical aptitude
  • 75% travel