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Careers at Noble Systems

Noble Systems is a worldwide leader in providing contact center and customer relationship management systems. Headquartered in Atlanta, GA, we employ 300+ highly accomplished and energetic individuals that contribute to the overall success of the organization. As a successful growing business we have opportunities for like-minded people at all levels in the company.

Below is a list of our current openings. If you are interested in joining our dynamic team, please send your resume and cover letter to nscjobs@noblesystems.com or fill out our Online Job Application.


Current Openings

Business Consultant/ Analytic Consultant
Austin, Texas

Responsibilities:

Conduct strategy consulting reviews for analytics projects, including:

  • Customer-facing operations review to determine customer’s needs and requirements
  • Document recommendations for usage of analytics software within customer’s environments
  • Communicate with the customer to obtain information, present or assist presenting analytic results during course of the project
  • Analyze software performance and provide performance reporting to customer’s to demonstrate product ROI
  • Through close interaction with the Project Manager, define a strategy for successful software implementation and product use that exceeds customer expectations
Other Responsibilities:
  • Work on multiple projects simultaneously, deliver quality results in a timely manner
  • Work effectively in a team environment with all levels of the organization ranging from customer support to executive management
  • Work with internal teams to identify new tools and process improvement opportunities
  • Actively manage customer relationships
Required Qualifications:
  • Five years banking industry or operational experience in marketing, collection and recovery, or fraud management.
  • Three years working experience with business and strategy consulting in acquisition risk management, portfolio risk evaluation, marketing, collection and recovery, or fraud detection applications
  • BS in Engineering, Business or Technology related field.
  • Strong organizational skills, able to handle complex projects in a multi-tasking environment and meet deadlines with quality results
  • Excellent oral and written communication skills, strong skills to interact with both customers and all levels of management within the organization
  • Technical aptitude as well as the ability to explain technical issues in plain language
  • The position also involves up to fifty percent travel to customer sites
Preferred Qualifications:
  • Minimum 3 years direct working experience with statistical modeling, optimization or other quantitative analysis applied to real business problems
  • Experience with data analysis tools such as SAS, R, or S-plus including writing scripting
  • Knowledge of new modeling technology, industry best practices and market trends
  • Experience with Linux environments and data analysis using SQL queries

Business Development Manager
Manchester, UK

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Business Development Managers play a critical role in the success of Noble Systems. A Business Development Manager is responsible for proactive prospecting and lead generation activities. Prospect interaction will comprise the majority of the work efforts in the form of telephone, E-mail, and Internet communications in an effort to expand market share of NSC products and services.

Education and/or Experience:

The minimum requirements for this position are:

  • 1-2 years sales experience in telecommunications/software/contact centre sales
  • Bachelor's degree from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience
  • Proven oral and written communication skills
  • Strong work ethic
  • Independent working and decision making skills
  • Familiar with Microsoft (Word, Excel, Outlook, PowerPoint)
  • Easily adaptable to fast-paced environment
  • Working knowledge of Internet and NSC product offering
  • Ability to demonstrate sales process
Essential Duties and Responsibilities:

(Other duties may be assigned)

  • Prospecting, lead generation and setting follow-up calls for SMB and Enterprise sales
  • A Sales Engineer must be able to build credibility and communicate clearly and concisely
  • Tracking and management of current and potential customers through the use of NSC CRM platform
  • Successful execution of defined contact process for qualifying sales leads
  • Successful lead generation
  • Responsible for meeting or exceeding monthly lead generation quota
  • Responsible for providing reports on lead generation activity and other quantifiable objective measurements
  • Perform other job related duties as required
  • Ability to handle stress

Business Development Managers / Inside Sales Account Manager
Oklahoma City

Base + Commission + Bonuses

Noble Systems Corporation – a leading global provider of innovative contact technology solutions for more than 20 years – is now hiring Business Development / Inside Sales Account Managers focused on establishing relationships with prospective customers through our global Lead Generation process.

Business Development Managers / Inside Sales Account Managers are energetic and passionate professionals responsible for the creation of sales ready leads as well as solution selling of Cloud and Premise based Contact Center Solutions to Small to Medium sized Businesses (SMB). Business Development Managers / Inside Sales Account Managers will be required to work within defined phone based outbound calling campaigns to identify new and existing sales opportunities.

Business Development Managers / Inside Sales Account Managers will utilize the Noble Systems platform as well as other tools for direct prospecting within the assigned territories, industries, and other projects . Noble’s diverse portfolio of software and Cloud ready solutions provides Sales Account Managers ample opportunity to drive sales and commissions.

Responsibilities include:
  • Consistently achieving departmental goals
  • Work within defined phone based outbound calling campaigns
  • Communicate with executives and managers from prospect/client accounts
  • Meet virtually with prospects/clients for business assessments, presentations, meetings, demos
  • Prepare proposals and contracts
  • Negotiate pricing and business terms and prepare sales contract orders
  • Prepare monthly pipeline reports on account status
  • Attend required sales meetings and training sessions
  • Follow sales and marketing procedures, regarding use of shared resources, processing sales orders and other matters
Requirements include:
  • 1 to 2 years of inside sales experience in telecommunications / software / contact center environment
  • Bachelor's degree (B. A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience
  • Excellent oral communication skills, with charismatic, resilient, persuasive, “glass half full” demeanor
  • Strong work ethic and ability to set and achieve personal goals and work plans
  • Technical aptitude
  • Proven time management skills
  • “Hunter” mentality – Relentless
  • Internally driven to exceed expectations
  • Ability to working within a group setting communicating with prospects and customer via the telephone

Implementation Engineer
Atlanta, Georgia

The qualified candidates will possess, at a minimum, a bachelor’s degree in Industrial Engineering, IT, Computer Science or related science degree, or an equivalent level of experience in a similar field. The qualified candidates will have either experience or a good knowledge of one or many of the below:

  • SQL and “good database” practices.
  • Linux/Unix Operating System.
  • Windows Desktop Applications.
  • Software delivery, training, or call center experience
  • Networking
Requires 75% Travel.

Linux & Telephony Server Support Technician
Atlanta, Georgia

Noble Systems Corporation, a global provider of contact center software solutions, is seeking an Asterisk Support Technician to augment a dynamically growing department.

Job responsibilities will include:
  • Technical Troubleshooting Skills
  • Telephony problem mitigation
  • Comprehensive issue documentation
  • Issue management through resolution
  • Escalation as necessary

Successful candidates will have or be pursuing a multi-year degree in Information Technology, IT Management, Computer Science, or a related technical field, or an equivalent level of experience in a similar field, as well as experience with, but not limited to: previous experience in a help desk environment, ability to react quickly and effectively in a high pressure, time-sensitive environment, and excellent customer service and communications skills. Experience supporting Linux Servers, Telephony Equipment, and/or call centers is a plus.

In addition, a successful candidate will have one or more of the following skills:
  • Linux/Unix Server Operating System Experience
  • Database Experience including PostgreSQL, Structured Query Language
  • Windows Server Administration Experience
  • Computer Networking Experience
  • Asterisk/VoIP/Telephony Server Experience

Noble Systems offers competitive salaries commensurate with experience and a comprehensive benefits package. Qualified candidates please send resume and salary requirements to nscjobs@noblesys.com.

No agencies please

Project Manager
Atlanta, Georgia

Noble Systems Corporation, a worldwide leader in providing call center solutions, has immediate openings for a Project Manager.

Responsibilities include:
  • Managing overall client implementations to ensure that the implementation is completed in accordance with the items purchased, in budget and on time.
  • Coordinating all necessary resources, establishing timelines, and communicating updates to all parties including Noble Systems executives.
  • Conducting regular calls with the client and technical resources to review requirements, prepare documentation, coordinate activities, etc.
  • Extensive tracking and reporting of all project activities, milestones, and deliverables
Requirements include:
  • Bachelors Degree in related field
  • 5+ years direct project management experience
  • PMP certification preferred.
  • Excellent written and oral communication skills, with strong interpersonal skills
  • Strong technical aptitude.
  • Proficient in Word, Excel, MS Project or other project management software, CRM and/or ERP
  • Ability to multi-task, work with minimal supervision, and handle escalated situations.
  • Knowledge of telephony terminology and call center technologies

Sales Account Managers
Hiring in Atlanta and all major U.S. cities

Enterprise Solution Selling of Customer Contact Solutions

$250K+ high personal revenue potential

Noble Systems Corporation – a leading global provider of innovative contact technology solutions for more than 20 years – is now hiring Sales Account Managers, supporting both National and Regional Accounts, focused on Enterprise solution selling of Cloud and Premise based Contact Center Solutions.

Sales Account Managers are energetic and passionate sales professionals, assigned to enterprise accounts nationally and within specific territories. Sales Account Managers will be required to personally manage sales plans on a regular basis and within that plan, identify new and existing account opportunities and strategies for revenue growth. Sales Account Managers will receive marketing leads via the web, tradeshows, webinars, inside sales, and “blind” inbound leads, as well as direct prospecting within the assigned territories. Noble’s diverse portfolio of software and Cloud ready solutions provides Sales Account Managers amble opportunity to drive sales and commissions.

Responsibilities include:
  • Consistently achieving sales goals
  • Meet and communicate with executives and managers from prospect/client accounts
  • Create and maintain a Sales Plan, focused on achieving quarterly and yearly quota targets
  • Travel to prospects/clients locations for presentations, meetings, demos
  • Host prospects/clients in the corporate office in Atlanta
  • Prepare proposals and contracts
  • Negotiate pricing and business terms and prepare sales contract orders
  • Prepare monthly pipeline reports on account status
  • Attend required sales meetings and training sessions
  • Follow sales and marketing procedures, regarding use of shared resources, processing sales order and other matters.
Requirements include:
  • 5+ years of proven sales experience or similar successful goal achievement in highly competitive environment or industry
  • Excellent oral communication skills, with charismatic, resilient, persuasive, “glass half full” demeanor.
  • Strong work ethic and ability to set and achieve personal goals and work plans
  • Hunter mentality. Technical aptitude.

Sales Account Managers
Home based, but requiring regular visits to Regional Head Office in Manchester UK

Noble Systems Corporation – a leading global provider of innovative contact technology solutions for more than 20 years – is now hiring Sales Account Managers focused on enterprise solution selling of Cloud and Premise based Contact Centre Solutions.

£100K+ high personal revenue potential

Sales Account Managers are energetic and passionate sales professionals assigned to enterprise accounts and specific territories. Sales Account Managers will be required to personally manage sales plans on a regular basis and within that plan, identify new and existing account opportunities and strategies for revenue growth. Sales Account Managers will receive marketing leads via the web, tradeshows, webinars, inside sales, and “blind” inbound leads, as well as direct prospecting within the assigned territories. Noble’s diverse portfolio of software and Cloud ready solutions provides Sales Account Managers ample opportunity to drive sales and commissions.

Responsibilities include:
  • Consistently achieving sales goals
  • Meet and communicate with executives and managers from prospect/client accounts
  • Create and maintain Sales Plan, focused on achieving quarterly and yearly quota targets
  • Travel to prospects/clients locations for presentations, meetings, demos
  • Host prospects/clients in the corporate office in Manchester
  • Prepare proposals and contracts
  • Negotiate pricing and business terms and prepare sales contract orders
  • Prepare monthly pipeline reports on account status
  • Attend required sales meetings and training sessions
  • Follow sales and marketing procedures, regarding use of shared resources, processing sales orders and other matters
Requirements include:
  • 5+ years of proven sales experience or similar successful goal achievement in highly competitive environment or industry
  • Excellent oral communication skills, with charismatic, resilient, persuasive, “glass half full” demeanour
  • Strong work ethic and ability to set and achieve personal goals and workplans
  • Technical aptitude
  • Ability to travel to existing customers and prospects to maintain relationships and drive the sales process
  • University degree or equivalent experience

Software Developers
Atlanta, Georgia

Responsibilities will include:
  • Work with peers, product management and customers to design and implement new product lines and features.
  • Provide input for release notes, product documentation and training material.
  • Peer review developer code for best practices.
Must have Qualifications:
  • Experience with ASP.NET Web Forms and/or MVC 4+
  • Strong analytical and problem solving abilities
  • Demonstrated understanding of software development methodologies, programming concepts, design patterns, OOP/OOD, and database design
Preferred Qualifications:
  • C# (3.5+ preferred)
  • Experience with JavaScript Libraries: Angular, Knockout, JQuery
  • Experience with TDD concepts and .NET Unit testing frameworks
  • Prior experience with call center application development is a plus
  • Prior experience with work force management systems development is a plus

Software Engineer
Oklahoma City and Austin

Noble Systems Corporation a leader in predictive analytics software has immediate need for a strong Java developer.

Specific responsibilities include, but are not limited to:
  • Participate in full software development life cycle including requirements, design, development and test automation.
  • Work closely and collaboratively with quality assurance engineers and support engineers.
  • Troubleshoot and fix product issues identified internally and customer deployments.
  • Ability to work under minimum supervision.
Requirements:
  • A Bachelor’s degree in Computer Science preferred or equivalent education and or experience
  • Minimum of 5+ years object oriented architecture, design, and development experience
  • Minimum of 3 years experience with commercial Java development
  • Experience with Java, JDBC, JMS, JMX, Spring, XML, Ant, JUnit and Eclipse
  • Experience with PERL scripting language a plus
  • Experience with .Net, ASP, C# is a plus
  • Experience with agile development and continuous integration
  • Experience with working on multiple concurrent product releases
  • Experience with Windows , Linux, Solaris or some flavor of UNIX
  • Proficiency in a variety of data structures XML, JSON, and relational databases
  • Intrinsic understanding of software development life cycles
  • Excellent oral and written communication skills
  • Ability to work independently and as part of a team
Valued Skills:
  • Experience and understanding of Service Oriented Architectures
  • Experience with transactional and real-time systems
  • Experience with web frameworks and web services
  • Knowledge of programming techniques for handling large data sets
What we offer:
  • Competitive salary
  • 401(k)
  • Outstanding medical, dental, and vision benefits
  • Relaxed work environment
  • Opportunity for you to make a huge impact to the company

Software Team Lead
Atlanta, Georgia

Duties:
  • Responsible for the comprehensive software development lifecycle of the systems applications which includes architecture, design, database management, software development, testing, implementation, user follow up, support, technical training, and project management; confer with product management, engineers, and others to design system and to obtain information on project limitations and capabilities, performance requirements and interfaces; lead and support development team in high collaboration with quality engineers to as a part of agile maturity; responsible for ensuring the team is consistently delivering working software to the standards the department expects; function as a mentor for team members, providing assistance where needed; lead large, complex projects, and development team to achieve key business objectives; research and evaluate a variety of software products; analyze and resolve technical and application problems; develop, refine, and tune integrations between applications; participate in reviews and meetings and provide updates on project progress; ensure that risks and issues are identified and managed closely and drive all stakeholders to deliver on time and to the required quality standards; work closely with relevant teams internally to ensure alignment and coordination across operations as part of the seamless implementation of existing and new systems; understand in depth requirements to research and evaluate potential vendor solutions for product features, organize vendor meetings and conference calls to facilitate evaluations, develop various features as needed; collaborate with the team on application architecture design and decision-making; design and implement application enhancements in collaboration with different teams; troubleshoot production support issues post release deployment and come up with solutions - solve complex production issues; handle smaller projects completely on their own, including interactions with other teams and 3rd parties for design and architecture using C#, Microsoft Concurrency and Coordination Runtime (CCR) and Integration with Unified Communications Media that handles multiple media types (Instant Messaging, Voice, Desktop Sharing, Email and SMS); design, develop, and unit test applications in accordance with established standards; participate in peer-reviews of solution designs and related code; package and support deployment of releases; coordinate software system installation and monitor software functioning to ensure specifications are met; and status Reporting, Handling Escalations.
Requires:
  • Master’s Degree or foreign equivalent in Computer Information Systems or Computer Science and three years of experience in the job offered or Senior Principle Engineer. In lieu of a Master’s degree employer will accept a Bachelor’s degree in Computer Information Systems or Computer Science and five years of experience in the job offered or Senior Principle Engineer. Experience which may have been obtained concurrently must include three years of experience with C#, Microsoft Concurrency and Coordination Runtime (CCR) and Integration with Unified Communications Media that handles multiple media types (Instant Messaging, Voice, Desktop Sharing, Email and SMS).EOE/40hrs. Salary: $93,371 - $135,000/year
  • Qualified applicants may apply with resume to:
    • Ms. Pam Klustner
      Noble Systems Corporation
      1200 Ashwood Parkway, Ste. 300
      Atlanta, GA 30338

System Security Analyst
Atlanta, Georgia

Esteemed Organization located in Atlanta, GA is seeking a System Security Analyst. Candidate will be responsible for monitoring multiple security technologies using the multiple platforms to detect IT security incidents. The analyst will assist in creation and following detailed operational process and procedures to appropriately analyze, escalate, and assist in remediation of critical information security incidents.

Position Responsibilities:
  • Monitor multiple security technologies, such as IDS/IPS, syslog, file integrity, vulnerability scanners, and patch management.
  • Correlate and analyze events using the tools to detect IT security incidents:
    - Solarwinds Log Event Manager (LEM), syslog
    - Cisco SourceFire IPS/IDS
    - Trend Micro, Anti - Virus
    - Manage Engine, Threat Analysis
  • Review and create recommendation based on security scans utilizing Nessus and Qualys scanners monthly.
  • Assist in ensuring compliance for external audits, PCI, SOX, FISMA, SAE16, Etc…
  • Maintain the Knowledge Base for Security and Compliance procedures and information.
  • Complete Pre Customer and Customer Security and Compliance questionnaires
  • Follow detailed operational process and procedures to appropriately analyze, escalate, and assist in remediation of critical information security incidents.
  • Provide 24x7 operational support for escalations on a rotating basis.
Job Qualifications:
  • 2-5 years of information security related experience, in areas such as: security operations, incident analysis, incident handling, and vulnerability management or testing, system patching, log analysis, intrusion detection, or firewall administration.
  • Should also have 2-5 years’ experience of one of the following:
    - Network operations or engineering
    - System administration on Linux and Windows.
  • In addition, the ideal candidate should have the following knowledge / experience:
    - Moderate to Advanced event analysis leveraging SIEM tools
    - Moderate incident investigation and response skill set
    - Moderate log parsing and analysis skill set
    - Moderate knowledge of networking fundamentals (TCP/IP, network layers, Ethernet, ARP, etc)
    - Moderate knowledge of malware operation and indicators
    - Moderate knowledge of current threat landscape (threat actors, APT, cyber-crime, etc)
    - Moderate knowledge or IDS/IPS systems
    - Moderate knowledge of Windows and Linux

Systems Engineer
Manchester, UK

The Systems Engineer will be responsible for all aspects of the implementation of the Contact Centre products, which will include:
  • Install hardware and software that comprise Contact Centre solutions at customer sites
  • Provide onsite technical and functional training for staff at new installs, in conjunction with the Product Trainer
  • Solve problems arising during the course of the install
  • Document and report on all work undertaken
  • Prepare server and telephony hardware for the installation of the Software
  • Install and test Contact Centre software in advance of customer site installation
  • Liaise with customer to ensure readiness of site for install
  • Install hardware at the customer site, and verify software functionality
  • Provide customer with sufficient training to enable initial use of the Software, in advance of dedicated Product Trainer visit
  • Ensure Contact Centre solution is installed to level suitable for customer acceptance sign off
  • Provide support to Service Desk on a rota basis
  • Creation and management of technical documentation throughout project
  • Willing and able to travel and work away from home, primarily within the UK, as required, including some weekend and evening work
Qualifications:
  • An advanced level of understanding and experience of server and PC hardware, and Windows Professional/Server operating systems
  • A working knowledge of MS SQL database structure and queries
  • Experience of troubleshooting data networking issues
  • Demonstrate, well developed, problem management skills
  • Solid, and well developed, customer facing customer care skills
  • Experience of telecommunications architecture – PBXs, ISDN, VOIP and SIP technologies
  • An awareness of Call Centre operations
  • Windows Server 2003, 2008 or 2012 (70-290) MCP Certification
  • Network+, Linux+ and A+ Certification
  • Relevant SQL Server Certification

Technical Project Manager
Atlanta, Georgia

Responsibilities include:
  • Documentation of the product and system implementations including knowledge base documentation
  • Resolve complex network and server related issues into actionable concepts for customers to understand
  • Direct and manage implementations for assigned projects
Requirements include:
  • SQL and “good database” practices
  • Linux CentOS and Windows platforms
  • Working knowledge of Windows Desktop Applications and Visio
  • Software delivery, training, or call center experience preferred
  • Must have excellent verbal and written communication skills
  • Knowledge of telephony or VoIP technology a plus
  • Must be able to multi-task in a fast paced environment

Technical Support Engineer (Analytics)
Atlanta, Georgia & Austin, Texas

Noble Systems Corporation, a global provider of contact center software solutions, is seeking an Analytics Support Technician to augment a dynamically growing department.

Overall Responsibility:
  • Provide exceptional, customer-oriented support for software implementations and on-going maintenance.
Key Areas of Responsibility:
  • Provide consulting to customer IT divisions for proper infrastructure setup and install proprietary software as part of a larger deployment team
  • Document and educate customer on software installation design and settings
  • Directly interact with customers to resolve urgent production and non-production issues
  • Detail customer interactions and document knowledgebase articles and/or product enhancements to empower customers for self-support
  • Limited travel

Successful candidates will have or will be pursuing a multi-year degree in Information Technology, IT Management, Computer Science, or a related technical field, or an equivalent level of experience in a similar field, as well as experience with, but not limited to: ability to react quickly and effectively in a high pressure, time-sensitive environment, and excellent customer service and communications skills.

Successful candidates will have experience with:
  • Linux/Unix Server Operating System
  • Databases including SQL, Structured Query Language
  • Perl, Oracle, and the ability to read Java source code is preferred
  • Windows Server Administration
  • Contact Centers
In addition, a successful candidate will have one or more of the following skills:
  • Previous management experience – technical or non-technical
  • Experience working with computers
  • Previous work experience that utilized your great time management and organizational skills
  • Communication of technical information to nontechnical audiences
  • Experience interacting with customers and management with varied experience and personalities

Noble Systems offers competitive salaries commensurate with experience and a comprehensive benefits package. Qualified candidates please send resume and salary requirements to nscjobs@noblesys.com.

No agencies please

Technical Support Engineers
Atlanta, Georgia

Successful candidates will have or be pursuing a multi-year degree in Computer Science, Communications, or a related technical field, or an equivalent level of experience in a similar field, as well as experience with, but not limited to: Previous experience in a help desk environment; Ability to react quickly and effectively in a high pressure, time-sensitive environment; and Excellent customer service and communications skills. Experience supporting call centers, Telephony Equipment, and/or Linux Servers is a plus.

In addition, a successful candidate will have one or more of the following skills:
  • Technical problem mitigation
  • Comprehensive issue documentation
  • Issue management through resolution
  • Escalation as necessary
Requirements include:
  • Asterisk Server Experience
  • Linux/Unix Server Operating System Experience
  • Database Experience including PostgreSQL, Structured Query Language
  • Windows Server Administration Experience
  • Computer Networking Experience