Corporate History
A pioneer within the industry, founder James K. Noble, Jr. utilized early predictive dialing software in the operation of his own call centers. Realizing the benefits of automating the calling process, Mr. Noble began to focus on ways to improve the technologies. Seeking a balance between functionality, flexibility and affordability, he assembled a team of experienced call center professionals. Their working knowledge of the industry was the force behind the creation of an innovative system. In 1985, their efforts were rewarded with the design and development of a superior predictive dialer and the Noble® Solution was born.
Recognizing the need for advanced call automation among his colleagues, Mr. Noble began selling the system to others in his industry. By 1989, over 20 systems had been installed and Noble Systems Corporation was officially formed to further the distribution and support of the Noble suite. The company hit the ground running, supplying the call center industry with a revolutionary and proven product and an experienced support team.
In November 2007, Noble Systems acquired Amcat, Amcat UK Ltd and Amcat Germany GmbH to create a combined organization that can provide solutions to meet the needs of contact centers from small businesses to large enterprises.
In August 2009 and October 2009, Noble Systems acquired assets from TouchStar Software Corporation and TDI, respectively. The acquistion included TouchStar’s ‘premise-based’ business line (encompassing the TouchStar brand and product line) and TDI's Liberation® unified communications platform, as well as the related client-base and all intellectual property for both. The Noble® TouchStar and Noble® Liberation products are specifically tailored to meet the needs of the SMB market. The acquisitions further improve Noble’s small and medium business (SMB) offering to complement its large enterprise offer and provides TouchStar and TDI users a way forward with the resources of an experienced contact center technology partner.
A Technological Innovator Noble Systems is committed to integrating the most up-to-date call center automation technologies into its solutions, and was the first vendor to offer an open, scalable, fully-distributed platform. Noble’s focus on applying technology advances to our suite has allowed the company to deliver a more powerful solution by continuously increasing the system's functionality. System specialists take great care to match client requests and considerations to the most current technologies, emerging with a more useful and productive product.
The result of Noble Systems' development efforts is a state-of-the-art, comprehensive, turnkey solution that allows companies to turn the call center into a true profit center. Through these revolutionary business solutions, Noble Systems has grown to a client base that supports tens of thousands of agents at more than 4,000 client sites worldwide.
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