Composer
Noble® Composer™ makes agents more efficient and increases productivity. Composer takes agent desktop design to the next level, making it easier than ever for contact center
managers to build sophisticated agent screens and to unify the agent desktop environment. Composer is easy to learn for both managers and
agents, so your team members can get to work quickly, with minimal product training.
Enhance Customer Interactions
Communicate with your customers faster, and provide them with personalized service. A variety of options - such as payment processing, appointment setting, call transfers, soft phone features, IVR menus, personalized messaging, software integration, and more - help enrich the customers' experience.
Create New Scripts & Campaigns with Customized Features
Develop sophisticated applications, screens, and scripts as needed with our intuitive desktop design tools. Our
point-and-click environment helps you build customized workflows without advanced programming knowledge or
expensive technical assistance.
Enjoy Easy-to-Use Functionality for Managers & Agents
Take advantage of Noble's graphical, point-and-click toolbars and windows for creating customized agent desktops. Agents navigate easily through scripts with built-in help tables, math formulas, required fields, comments sections, screen pops, etc., putting all of the tools they need to work efficiently at their fingertips.
Unify the Agent Desktop to Save Time & Reduce Costs
Give your agents access to multiple datapoints with our emulation and integration tools. You can create a single
interface to integrate external applications, including optional 3270/5250/VT100 emulation, custom dlls, executables, OCX, ActiveX, .Net development environments, & more. Agents can launch webpages, receive screen pops from databases, automatically and transfer to other applications.
Noble Composer DCMS offers specialized features for the Collections market. Click here to learn more!
