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Communications & Media Services

Noble Systems offers powerful technology solutions for the Communications & Media Services industry that can help you increase your contact rates, enhance customer service, and streamline the communications process. Noble gives you the tools to expand the productivity of your agents, use resources more effectively, gain new accounts, and improve your overall results.


Build Productivity with More Right-Party Contacts

The Noble communications platform uses one of the industry’s most advanced dialing algorithms and superior tone and voice detection to drive agent productivity rates. With 95%+ answering machine detection, and busy, no answer, and disconnect (temporary and permanent) tone recognition, agents receive only live parties instead of unproductive numbers.

Increase Response Rates through Automated Messaging

Outbound messaging and text-to-speech tools help ensure that agents are talking to qualified parties. If a person is interested in learning more, you can transfer the call to an agent; if not, leave an automated message with a return phone number. For more efficient service, the Noble suite can be integrated with your billing software to provide account information and payment options, and to record contact results automatically, without requiring an agent.

Enable Customer Self-Service with Personalization & Interactive Tools

Automated messaging can be used to notify customers of service calls, to verify new subscriptions, and to send renewal reminders. Self-service menus allow customers to respond immediately with automated functions, such as payment processing. Inbound options allows subscribers to make account changes or request service -- all without requiring a live agent.

Improve Service Levels with Effective Contact Routing

The use of skills-based routing can increase your service results by routing calls based on agent skills. Sales calls can be sent to more effective closers, or route calls for new and existing subscriptions to different groups. Agent-specific callbacks are also supported. Digital recording tools capture orders for later verification and customers can be transferred as needed, without hanging up and dialing another number.

Create a Unified Environment for All Communications

Agents can be assigned to handle both outbound and inbound calls at the same time, promoting increased efficiency. Dialing automatically adjusts to fluctuating call volumes while optimizing agent activity. Integration with our built-in database, or with your existing systems, ensures that your customer accounts are maintained with up-to-the-second accuracy. Email and web support help you provide completely unified services for multimedia channels.

Maximize Performance with the Dynamic Management Suite

Manage all of your subscription activities with our comprehensive Management Suite. Designed in a user-friendly environment, our manager tools allow users to build scripts, control center resources, monitor real-time performance, and create custom reports, without requiring high-level IT experts.


Features:

  • Outbound Multi-mode Dialer, Inbound ACD, Universal Queue & Blended Contacts
  • Integrated Relational Database
  • Multiple Outbound/Inbound Program Management - run 1,000+ simultaneous outbound and unlimited inbound in-production campaigns simultaneously
  • IVR, Text-to-Speech & Speech Recognition for Subscriber Self-Service
  • Personalized Messaging for New Subscription Verifications, Orders, and Renewals
  • Interactive Menu Options for Missed Deliveries and Start/Stop Notifications
  • Digital Call Recording & Speech Analytics
  • Call Pacing Selection by Program with Answering Machine Detection
  • Call List Management with Segmenting, De-duping and Filtering Tools
  • Legislative and Do Not Call Compliance Features
  • Custom Script Development and ‘On-the-fly’ Modifications with ‘Point-and-Click’ Interface
  • Third-party Database, Billing & Ordering Systems Integration and Advertising Processing
  • Real-time Query-based Reporting with Customization Tools (view on-screen, print or email)
  • Flexible Reporting and Monitoring Features to View Performance and Results
  • Unified Contact Histories with Up-to-the-second Data Accuracy
  • Time Tracking & Payroll Reporting
  • Flexible Deployment Options for Multiple Sites and IP Architectures

Benefits:

  • Increase Productivity with More Right-Party Contacts
  • Improve Efficiency through Automated Messaging & ‘Virtual Agents’
  • Enable Customer Self-Service & Save Agent Resources with Personalized Notifications & Interactive Tools
  • Improve Service Levels with Effective Contact Routing
  • Send Accounts to More Experienced Agents through Skills-based Routing
  • Predict Sales-by-Agent using Custom Reports
  • Create A Unified Environment for All Outbound & Inbound Communications via Multimedia Voice, Email, & Web Services
  • Maximize Performance through the Dynamic Management Suite