Maestro

Noble® Maestro™ is the newest generation of management and reporting tools from the Noble Solution. Maestro offers expanded features for more effective control of your programs and resources, with realtime, online tools for managing your agents and programs, viewing activities, and reporting on results.

Noble Maestro offers an intuitive desktop interface for performing common administrative tasks, managing campaigns, maintaining data, setting up agents, assigning system configuration, and controlling Digital Recording and QA. The Reporting interface offers easy access to real-time statistics for center activity, agent reports, site resources, and performance results.

Monitor Organizational Performance
Managers can use Maestro to generate reports to aid in analyzing the information available from system statistics. With standard and custom tools, you can view list and calling results, dialing efficiencies, drop ratios, phone line histories, and application and agent status reports. Maestro also provides payroll information, such as agent hours worked, for effective agent management.

Control System Activity
Noble Maestro organizes new campaigns, list maintenance, dialing, call progression detection and switching functions of your programs. Calling list administration is made easy by accessing the Listmaster to merge, generate, delete, create or screen records to build a catalog. Through Maestro, managers can also determine how the system dials and switches calls, accepts and routes inbound calls, monitors dialing performance, paces the speed of calls, and tracks agent and group statistics.

Increase Center Productivity
Manage groups, phone lines, list assignments and agent stations with ease using Maestro. Maestro allows managers to setup agent groups and to ensure that each group receives calls from the appropriate list, along with the on-screen information needed to successfully complete the call.