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Welcome to Noble NOW! Noble Systems presents a series of informative webinars focusing on a variety of topics related to the contact center industry. Select from our library of presentations below to view a session recording.
An Introduction to Noble's Call Center in a Cloud Solution and Hosted Hybrid Solution
Communications as a Service (CaaS) solutions are an alternative to traditional premise-based systems, managing your customer contacts in a cloud-based infrastructure that requires no initial capital expenditure and eliminates hardware maintenance. This Webinar will introduce the new Noble Hosted Solutions, our unique offerings that deliver full-featured contact technologies that work the way you do, based on your business rules and environment, while lowering overhead and expenses.
 
Presented by:
Scott Murray – Noble Systems, VP Hosted Solutions
Getting the Right Balance with Noble’s ShiftTrack™ Workforce Management Solutions
The ShiftTrack WFM solution consists of core products specializing in workload forecasting, roster production and management, and optional modules to extend the functionality of your solutions. Learn how Noble ShiftTrack can help you have a more efficient call center operation.
- Accurately forecast your client calls
- Automate Staff Schedules
- Manage and record holidays and sick leave
- Track staff hours and access management reports
- Payroll output reports
 
Presented by:
Matt Elliott – Noble Systems, Solutions Engineer
10 Management Tools To Increase Your Contact Center's Productivity
Noble Maestro makes it easy for managers to run their contact centers more productively and efficiently. Maestro's intuitive manager portal is a single-entry point for managers to manage campaigns, maintain data, assign contact strategies, set up agents, schedule activities, and control activity flows. Rich reporting gives real-time KPIs that allow managers to make informed decisions and optimize operations. Whether you are an existing Noble user or just learning about our solution, this webinar will show you the 'Top 10' Maestro features that make managing your contact center programs easier and help drive center productivity.
 
Presented by:
Matt Rakoczy – Noble Systems, Sales Account Manager
Matt Schock – Noble Systems, Senior Solutions Engineer
Best Practices for Noble TouchStar to Improve Your Productivity!
Discover some best practices that you can utilize with your Noble TouchStar system. These tips and tools can help improve productivity while making your call center more efficient!
Presented by:
Randy Bassuk – Noble Systems, Sales Account Manager
Improve the Performance of Your Noble TouchStar System!
Gain insight and get recommendations for enhanced utilization of Noble TouchStar features for your business. Learn how to implement these & and identify metrics that will help you improve your center performance!
Presented by:
Randy Bassuk – Noble Systems, Sales Account Manager
Improving Quality Assurance Programs with Speech Analytics
In the contact center industry, reviewing recorded telephone conversations to ensure legal and process compliance is often time consuming and cost prohibitive. In fact, less than 10% of these calls are typically reviewed for any type of analysis, leaving organizations to depend on a very small set of calls to identify issues and opportunities. Noble Audio Finder, a speech analytics solution, quickly and easily analyzes all of your audio recordings with automated search technology, saving you time & money.
Presented by:
Karl Walder – Noble Systems, VP Solutions, North America
Matt Schock – Noble Systems, Senior Solutions Engineer
Improve Collections Revenues Per Agent with Speech Analytics (UK)
This 45 minute webinar highlights the importance of Speech Analytics in a Debt Collection environment and will show you how to improve your agent performance.
Presented by:
Geoff Donnelly – Noble Systems UK, Senior Sales Engineer
Mike Saar & Ed Creasy - Nexidia
Noble SIPhony: An Evolutionary Solution for Unified Customer Communications
Noble SIPhony allows companies to create a more efficient and more effective telephony environment. The cornerstone for organizations that want the flexibility and cost savings of an IP solution, Noble makes it easy for both large and small organizations with existing TDM and hardware-based telephony platforms to migrate to a SIP environment. SIPhony is the first solution of its kind to offer an easy migration path to a server-based platform and to allow hybrid applications by combining traditional TDM telephony and IP environments. In just 45 minutes, you will discover how this evolutionary solution can help you lower the cost of doing business!
 
Presented by:
Ron Chudwick – Noble Systems, Sales Account Manager
Chris Recio – Noble Systems, Senior Sales Engineer
Using Technology to Improve Collections Performance (Australia)
This 45-minute case study will show you how today's contact center technologies can help improve your collections performance with a special case study on how ARMS Global Group improved its debt recovery programs.
 
Presented by:
Michael Rosing – Noble Systems Australia, Business Development Manager
Brad Starr – Noble Systems Australia, Senior Solutions Consultant
Matt Tyler – ARMS Global Group, PPMS Manager
Using Technology to Improve Collections Performance This 45-minute case study will show you how today's contact center technologies can help improve your collections performance!
 
Presented by:
Guy Williams – Noble Systems, VP Regional Accounts
Matt Schock – Noble Systems, Senior Solutions Engineer
Step Up to TouchStar 6.0!
New features in TouchStar 6.0 make designing, managing, and deploying campaigns a snap while making your agents more productive. Plus, get more with Noble's WFM, Speech Analytics, Recording, etc...It's time to move up!
 
Presented by:
Chris McMillan – Noble Systems, VP National Accounts
Randy Bassuk – Noble Systems, Sales Account Manager
Carl Saffell – Noble Systems, Implementation Manager
Top Reasons Why Companies Choose Noble® Composer for Agent Desktop Solutions
Today, there is tremendous pressure on agents to be more productive. Agents are asked to access and utilize multiple applications including 3rd party software to mainframe databases and the web. See how Noble Composer unifies the agent desktop and enhances customer interaction to make each agent more productive!
Presented by:
Chris McMillan – Noble Systems, VP National Accounts
Greg Borneman – Noble Systems, Solutions Consultant
Take Control of Your Largest Expense - Your Workforce!
One of the greatest challenges of managing contact centers is staffing. Companies need a comprehensive workforce management system that can accurately forecast call volumes, leverage flexible scheduling processes, integrate with other corporate systems, and produce reports that measure agent and center performance. Noble WFM provides a powerful, robust, and affordable solution that is easy to deploy for centers of all sizes. This flexible solution with dynamic features and world-class technology automates every facet of the workforce management experience, giving you the tools you need to succeed in an increasingly complex environment.
Presented by:
Karl Walder – Noble Systems, VP Solutions, North America
Noble IP PBX: “Big Business” Phone Solutions without the Big Price!
In today's environment, it is more important than ever to help your employees work more efficiently and become more productive. Noble IP PBX combines email, fax, and voicemail contacts into a single interface, including fax and voicemail delivery to the user desktop to provide a flexible, unified voice and data network. Whether you need to support your call center or your entire organization, Noble IP PBX can help you reduce costs and improve operational efficiencies.
Presented by:
Ron Chudwick – Noble Systems, VP Sales
Top Reasons Why Companies Made the Switch to Noble® CCS
In side-by-side comparisons, clients have seen a 50% increase in productivity and 300% better utilization when they switched from MediaLynx to Noble CCS. Make the move today to take advantage of all that CCS has to offer, including an improved management console, powerful reporting, and enhanced tools to take charge of all your customer interactions.
Presented by:
Jeff Fontenot – Noble Systems, Director of Sales
Speech Analytics: The Collection Centre's Newest Ally in the Quest for Success (UK)
Speech Analytics is one of the collection centre industry's fastest growing market segments. Major advancements in speech analytics technologies allow today's solutions to go far beyond systems of old for true mining of recorded calls to get an accurate view of the "big picture" and to learn more about your customers and your agents.
Collection organisations can benefit from speech analytics to identify trends, increase first call resolution and payments, improve collector training and compliance, build customer satisfaction, and improve the overall performance of your collection centre.
Presented by:
Karl Walder – Noble Systems, VP Solutions North America
Sian Ciabattoni – Noble Systems, Marketing Director, EMEA
Speech Analytics: The Collection Center's Newest Ally in the Quest for Success
Speech Analytics is one of the collection center industry's fastest growing market segments. Major advancements in speech analytics technologies allow today's solutions to go far beyond systems of old for true "mining" of recorded calls to get an accurate view of the "big picture" and to learn more about your customers and your agents. Discover how speech analytics technology can dramatically improve your collections performance, increase revenue, and lower your costs!
Presented by:
Guy Williams – Noble Systems, National Account Manager
Karl Walder – Noble Systems, VP Solutions North America
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