Professional Partners
ACA International is an international trade organization of credit and collection professionals that provides a variety of accounts receivable management services to over one million credit grantors.
The American Teleservices Association (ATA) represents the interests of call centers by advocating on Capitol Hill and in statehouses nationwide, providing advanced professional education opportunities, defending the teleservices industry in the public realm, and acting as the industry's information clearinghouse.
The American Resort Development Association (ARDA) is the Washington, D.C.-based trade association representing the vacation ownership and resort development industries. Established in 1969 as the American Land Development Association, ARDA today has close to 1000 members, ranging from privately held companies to major corporations, in the U.S. and overseas.
The International Association of Commercial Collectors, Inc. (IACC) is an
international trade association comprised of more than 240 collection
specialists and 160 commercial attorneys. With members throughout the U.S.
and in 20 international countries, IACC is the largest organization of
commercial collection specialists in the world.
Society of Consumer Affairs Professionals (SOCAP)provides the tools needed for corporations to reach their goal of maximum customer loyalty, excellent customer service and value-added innovations. SOCAP membership is composed of close to 3,000 corporate consumer affairs/customer service professionals, representing more than 1,500 companies.
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Business & Technology Partners
Aculab enables developers and systems integrators to produce a variety of high performance communications solutions. Aculab's portfolio offers an exceptional mix of capabilities that are easy to integrate and bring real value - reduced costs, increased customer satisfaction and competitive advantage. A complete range of open standards building block technologies for use within telco or enterprise environments, as well as essential support services, are offered. Products include media resources, digital network access, VoIP, fax, speech processing and conferencing. Support is available to help developers through each stage of their product's life cycle including pre-sales consultancy, technical support, training and marketing.
American Equipment Finance LLC is an innovative and rapidly expanding commercial finance company, operating in multiple locations across the United States to serve your needs. American Equipment Finance LLC provides instant access to capital for businesses - both large and small seeking to acquire assets necessary to expand and grow.
Avaya Developer Connection members are a mix of large and small, best-in-class, and global companies that have applications, services or hardware solutions that further enhance Avaya's product and service portfolio. Members offer solutions and services in a wide variety of application areas and vertical market segments that cover all of Avaya's core product platforms.
Call Compliance, Inc. (CCI) is a developer of innovative, technology driven compliance solutions for the telemarketing sector. CCI's mission is to provide the guidance and the tools necessary for telemarketing companies to ensure regulatory and statutory compliance in a world governed by strictly enforced and ever-changing Do-Not-Call guidelines.
CfMC has been developing the world’s leading marketing research software since 1967. CfMC employees are also company owners, bringing a unique devotion to our clients. This devotion extends to the industry in which we have operated for almost 40 years - the survey research industry.
Contact Center Compliance is a family-owned company with more than 50 years experience in the teleservices industry. The owners of CCC have operated dozens of call centers in the United States and Canada, staffed by thousands of call center representatives. The mission of Contact Center Compliance Corporation is to provide the tools and information necessary for member users to stay up to date regarding regulatory information and to operate legally.
David Yoho - Professional Educators Inc. David Yoho has been one of America's leading sales, marketing and management consultants since 1978. He provides systems and structure for executives, managers, salespeople and business owners. He helps his clients outthink, outmaneuver, outsell and outnegotiate their competition - while boosting the bottom line. 
Dialogic Corporation offers the richest selection of IP-based open-standards solutions in the industry to empower you to deliver the best hybrid and full IP solutions to your customers. From ready-to-deploy media gateways to market-leading multimedia processing software, Dialogic products continue to build on a proven legacy of innovation for enterprise productivity and network-based enhanced services.
GMT makes companies more profitable through effective optimization of their resources. GMT Planet, the company's flagship product, is a flexible workforce management and workforce optimization solution that adapts to meet the needs of contact centers, processing centers, financial institutions and entire enterprises.
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Business & Technology Partners
IBM is aligned around a single, focused business model: innovation. IBM takes its breadth and depth of insight on issues, processes and operations across a variety of industries, and invents and applies technology to help solve its clients' most intractable business and competitive problems. IBM Systems can provide building blocks of simpler, more integrated infrastructures that can power innovation while helping you protect your current investments and dramatically improve the economics of IT. IBM Servers offer proven hardware that drives real results for every–sized business. IBM servers and systems deliver leading–edge technology developed with an eye toward recognized industry standards.
Intelligent Results provides customer analytics and decision management software that makes it possible to move from question, to action, to optimal results with dramatic speed. Companies benefit by being able to improve the customer experience, allocate resources more effectively, and produce more profitable results - continuously.
Intel, the world's largest chipmaker, is also a leading manufacturer of modular telecom and compute building blocks, which are designed to meet the performance and reliability requirements of the communications network. Intel® products offer service providers and enterprises the building blocks they need to succeed in the world of converged voice, data, and video communications. Intel® telecom and computer products are built with a wide selection of form factors, standards, and features that provide quality, flexibility, and interoperability.
KPI Group will help you gain a competitive advantage by implementing strategies, based on real-world experience, to solve your problems. Many companies fail to recognize the value of expert advice in their customer contact management strategies. By analyzing your company objectives, KPI Group can develop a customized solution that meets your needs and delivers results. When developing a solution to meet your company objectives every move is critical, but it is especially important to maximize performance and customer satisfaction. KPI Group can help you achieve both goals.
Nexidia is the market-leading provider of highly scalable, highly accurate
speech analytics software, allowing enterprises to transform large volumes
of recorded agent-customer interactions into intelligence that drives
business improvement. Today's contact centers can use Nexidia to achieve
maximum benefit from speech analytics with offerings that focus on the three
areas most likely to impact the overall organization: Call Traffic, Customer
Experience and Business Opportunities. Based on years of research and development, Nexidia's phonetic engine is the only technology that allows
the user to search on proper names, places, industry terms and jargon
without extensive
training and cumbersome dictionaries, gaining immediate insight into
recorded calls in days, not months. The process is adaptable to a range of
audio analyses and excels across the full spectrum of audio quality.
Open Wave is an advanced workforce management solution specializing in contact center staff forecasting and scheduling. Open Wave highly flexible and tailored solutions provide easy-to-use, functionally rich workforce management solutions for contact centers of all sizes.
PossibleNOW takes pride in designing, developing and implementing online applications and consulting services that provide our customers with quantifiable value. PossibleNOW's DNCSolution is the industry leader for Do Not Contact Compliance. This Internet-based solution helps direct marketers in a variety of industries including insurance, financial services, real estate, franchises and corporate call centers, ensure compliance with state and federal Do Not Call laws.
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