Predictive Dialing System

The Noble® PDS (Predictive Dialing Solution) automates, organizes, and manages your telephone calling campaigns and resources, enabling you to build productivity and increase outbound call volume. The Noble predictive dialer is a full-featured outbound contact solution delivering call management, list control and workflow management.

Depend on System Reliability & Intelligence
The Noble Solution is designed to meet the day-to-day requirements of your operations. Noble's predictive dialing solution can be expanded to include inbound and blended programs, with additional tools for IVR, digital recording, messaging, email and web capabilities, payment processing and more.

Improves Quality & Accuracy
Monitoring capabilities gives you supervisory control and allow you to observe agents, ensuring quality and accuracy. Busy/disconnect/no answer screening, answering machine detection with 98% accuracy, SIT tone recognition, and 'tele-zapper-proofing' are just some of the features included in our platform. With Noble, you eliminate manual dialing errors and maximize your agent productivity.

Enjoy Easy-to-Use Functionality for Managers & Agents
Take advantage of Noble's graphical, point-and-click toolbars and windows for creating customized agent desktops. Agents navigate easily through scripts with built-in help tables, math formulas, required fields, comments sections, screen pops, etc., putting all of the tools they need to work efficiently at their fingertips.

Take Advantage of Legislative Compliance Tools
Noble delivers a full set of tools to help contact centers meet the challenge of complying with industry regulations. Time zone controls, call pacing rules for abandonment rates, Do Not Call List management with real-time screening, ANI broadcasting, and complete reporting features make it easy to abide by legal guidelines and avoid costly fines.