Noble Systems Noble Systems

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The Noble Solution

CONTACT METhe Noble Solution suite is a unified Customer Interaction Management (CIM) solution for today's multimedia business environments. Noble Systems helps you control costs and improve operational efficiencies with information management and functional tools to manage blended voice and non-voice communications. Our solution combines an open platform with an integrated relational database, workflow and resource management tools, and real-time reporting to offer a complete, integrated platform for managing your customer contact programs.

Noble Systems Offers a Unified Contact Center Platform

The Noble Solution is a comprehensive solution for managing inbound, outbound, and blended omnichannel customer contacts. This integrated, scalable system includes the key technologies that contact centers need most, including:

  • Outbound Management and Predictive Dialing (plus Preview, Manual/On-demand automated modes)
  • Inbound Contact Management and ACD with Skills-based Routing
  • Non-voice Queue Management (email, SMS, web)
  • Regulatory Compliance Toolsets with Patented Technologies
  • IVR with Integrated Text-to-Speech and Speech Recognition Tools for Self Service and Automated Broadcast Messaging
  • CTI for Intelligent Screen Pops and Integrated Agent Desktops
  • Quality Management with Digital Recording, Speech Analytics and QA
  • Real-time Reporting and Data Analytics for Business Intelligence
  • Best Time/Channel to Contact and Strategy Management
  • Workforce Management and Employee Engagement
  • Web-based Desktops and Dashboards
  • Premise, Cloud, Hybrid and Managed Service Offers

Enjoy the Benefits of Increased Productivity & Reduced Costs Within a Short Time-Frame

The Noble contact center suite provides seamless integration to existing corporate environments to preserve your technology investment and to give you a quick implementation with lower costs. Here are just some of the benefits that Noble technology delivers:

  • Increases agent productivity to over 50 minutes per hour
  • Provides comprehensive ACD and dialing features and functionality
  • Supports rapid campaign development without complex programming
  • Manages multiple outbound, inbound, and blended applications in a universal queue
  • Includes complete list management support software
  • Integrates a suite of functionality into a single, unified platform
  • Improves quality control and builds first call resolution rates
  • Tracks real-time productivity statistics for staff and project management
  • Delivers a patented Compliance toolset for regulatory requirements

Managers & Agents Get More Work Accomplished, Every Day

Noble Systems provides a consistent methodology for managing both the interactions and all the associated customer and product data - saving time and delivering better service. Our unified agent desktops and integrated contact database gives your call center team access to critical customer information and lets them capture new data, saving precious seconds from each call while delivering a higher level of professionalism. Data is updated in real-time for up-to-the-second accuracy in reporting, giving managers the information and decision support tools they need to manage resources and campaigns to meet your program goals and to reach objectives.