Noble Systems Solution Suite - Leader in Predictive Dialer and Call Center Technology

	A total suite of proven, scalable, and open solutions…

	The Noble® Solution is built on a high-performance Predictive Dialer and ACD engine. Noble's built-in relational database, Atomix™, manages all inbound/outbound/blended multi-channel contacts from a universal queue, providing full control and reporting on contact center operations.

The Noble® Solution Suite harnesses the power of Noble's Predictive Dialing and ACD engine and delivers award-winning Agent Desktop Management and Reporting, Digital Recording, Messaaging and Agentless applications. Whether your needs are for telemarketing, collections, customer service, lead generation, or market research, Noble Systems has a turnkey solution for total customer interaction management.

Account Ownership - Ideal for building quality, one-on-one relationships with customers
CTI BAG - CTI Blended Agent Gateway works with your PBX for seamless contact blending
DNC Manager - Integrated solution for managing Do Not Call lists for regulatory compliance
Fax & Fulfillment - Automated mail merge & Fax- and Email-on-demand tools for instant follow-up with customers
Payment Processing - On-line credit card verification & authorization
Payroll - Payroll administration tracks agent hours to the second & eliminates timeclock
Perfect Script™ - Patented script recording technology improves agent performance
QA - Evaluation tools to review & score agent recordings based on your own survey criteria
RepliServer - Automatic fail-over support with 100% data redundancy for business continuity
Skills-based Routing - Customer calls are sent to the right agent every time for increased first-call resolution
VoIP - Voice-over-IP can reduce your telecom costs & maximize your bandwidth
Web - Web Chat & Web Callback offer communications options for internet user

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