Today's businesses move at a fast pace, and keeping up with changing conditions and new technologies while controlling costs can be a challenge. Noble Enterprise Cloud offers an alternative to traditional premise-based systems, delivering a complete contact center technology solution with all of the advantages of a cloud-based CaaS (communications as a service) infrastructure. Noble's cloud technologies can help you improve the management of your customer contacts and allow you to respond faster to new opportunities, in a platform that requires no initial capital expenditure and eliminates hardware overhead expenses.
Noble Offers a Complete, Fully-Featured CaaS Platform
While many vendors offer limited functionality in their CaaS products – or make you pay extra for expensive add-ons that are a part of our standard feature set – Noble Enterprise Cloud is a complete contact center solution. You get all of the power and performance of our award-winning Noble Enterprise Solution in a unified platform, with an integrated management console for single-point of entry, rather than a stripped-down version with accelerating costs for advanced features and multiple management modules. Noble Enterprise Cloud can help you achieve maximum productivity with outbound dialing, inbound ACD, blending, skills-based routing, IVR, call recording, agent and system monitoring, customizable agent workstations, CRM/collection software integration, workforce management (WFM), data and speech analytics, legislative compliance, results reporting, and more.
Scalable Solutions Support Your Workforce Needs
Noble Cloud provides a flexible solution that allows you to scale your operations to meet your changing needs. From adding seasonal employees to handle volume spikes to growing your permanent workforce, Noble makes it easy to add or remove agents based on your business requirements. Wherever your employees are located – on-site, at a remote office, or working from home – Noble connects them all with our IP-based networks. And, our unique hosted system design allows you to easily migrate your CaaS solution to a premise-based platform, with very little downtime and no retraining requirements, should your business and financial strategies change.
Noble Cloud EC is an evolutionary solution that allows you to instantly access broader bandwidth to expand your contact center capacity on demand, wherever your agents are located. Featuring our ‘elastic capacity' architecture, the Cloud EC platform provides a hybrid CPE (customer premise equipment) and CaaS environment that breaks down traditional barriers to support volume spikes, peak periods, new programs, work-from-home agents, etc, and to help you grow your business.
Noble Messenger EC gives you instant access to broader bandwidth for your expanded broadcast messaging campaigns. Messenger EC works with your existing Noble Messenger solution platform. With Messenger EC,you can expand your capacity when you need it, with fast on-demand deployment, without requiring you to buy or maintain new equipment or increase total lines to support your periodic volume increases and eliminating the need and expense for third-party messaging services. Noble provides the line capacity via our secure hosted messaging environment.
Improve Your ROI and Eliminate Hardware Maintenance Expenses
Noble's CaaS model gives you access to the latest in contact technologies without requiring you to make an investment in expensive hardware to support the contact center telephony. We manage and maintain the infrastructure at our secure facilities, limiting your equipment risk and expense. Instead of undertaking a large upfront capital expense, Noble Cloud allows you to manage your communication programs as an operating expense. You pay for the services you use on a monthly basis, spreading the expenditures into a predictable, budgetable item.
Do More with Noble Cloud
Develop sophisticated applications, screens, and scripts as needed with our intuitive desktop design tools. Our point-and-click environment helps you build customized workflows without advanced programming knowledge or expensive technical assistance.
- Get the power of a full-featured contact center management for outbound dialing, inbound routing, contact blending, IVR, call recording, real-time monitoring, system integration, workforce management, results reporting, and more
- Create workflows and programs based on your business needs and rules and individual client requirements with our flexible Campaign Management tools and customizable Agent Desktops
- Deploy new programs quickly with intuitive setup tools and wizards that are easy to learn and use
- Eliminate on-site hardware requirements and reduce IT maintenance issues
- Maximize ROI by replacing expensive upfront costs with a monthly ‘pay as you go' model based on your system use and activity
- Reduce annual maintenance commitments and costly equipment upgrades
- Leverage your workforce more effectively, no matter where they are located, with remote and at-home agent support
- Scale the system up and down as your needs change, managing your workforce expense to meet your business needs