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Outbound (Dialer Overview)

The Noble PDS (predictive dialing solution) automates, organizes, and manages your outbound dialing campaigns and resources, allowing you to build productivity, improve efficiency, and increase call volume. The Noble Predictive Dialer delivers call management, list control, workflow management, and an integrated database. Our call management and predictive dialing solution also provides complete local or remote monitoring and reporting, and supervision controls that help you manage your operations more effectively.

Noble's outbound dialing solutions will help you improve the productivity and efficiency of your outbound contacts. Our outbound calling system can be integrated with automated messaging, IVR skills-based routing, and other features to provide even greater functionality for your call center. Noble Systems clients can be assured that Noble can meet the challenging needs of their customer contact programs, whether your primary need is for growth, integration, or compliance.


Features:

  • Full-Featured, Cost-Effective, Award-Winning System for Automated Dialing
  • Configurable Pacing Algorithm – Choose from up to 8 pacing methods and assign by campaign
  • Multiple Dialing Modes – Predictive, preview, dial now, and messaging modes can be managed by agent group
  • Area Code Management – Automatically begins and ends calling based on the time of day
  • Do Not Call List – Applied to individual or multiple outbound campaigns for compliance
  • Busy, Disconnect, No Answer, and Answering Machine Screening – Filters uncompleted calls and removes them from the agent queue so that your agents spend more time talking to live people
  • Speed of Call Transfer – Noble's speed of delivering the call to an agent, or a procedure such as leaving a recorded message, is the fastest in the industry
  • CTI Screen Pops – Push customer information to the agent desktop for reduced call handle times
  • Reporting – Noble provides standard and custom reporting by agents, calls, and campaigns for use in center management and compliance reporting
  • Call-back Scheduling and Appointment Setting – Agents can schedule agent-specific or general call-backs or manage appointment setting
  • List & Campaign Management – Load, filter, and assign lists and campaigns in advance so that new programs or lists can begin dialing automatically, without supervisor intervention
  • Expanded Features for Call Management– Conference calls, internal and external transfers, PBX integration for call blending, remote agents and more
  • A Total Solution – Noble offers the ability to add-on even more functionality with digital recording, speech analytics, IVR, workforce management, payment processing, and more, for a complete customer communication platform

Benefits:

  • Increased Efficiency – The Noble Dialer filters out unproductive calls, including: busy signals, unanswered calls, fax machines, modems, disconnected numbers, answering machines, and operator intercepts, that waste valuable agent time
  • Reduced Idle Time – Significant reduction of unproductive agent time as talk times and contact rates increase
  • More Productive Contacts – Reach more right-party contacts and increase first-call resolutions
  • Improved List Penetration – Reach more contacts with automated messaging options for answering machines
  • Improved Customer Experience – Screen pops allow agents to view critical customer data throughout the customer contact, without asking callers to repeat information or taking call time to search for records
  • Better Quality & Accuracy – Monitor agent interactions for quality control, eliminate manual dialing errors with automated dialing, ensure data completeness with data entry verification, and improve service level agreement compliance
  • Outbound Call Regulation Compliance – Noble is fully compliant with all current rules and regulations, including DNC lists, abandoned calls, calling hours/holiday, and more, to meet guidelines set by the FTC Telemarketing Sales Rule, the Direct Marketing Association, OfCom, the Telephone Preference Service and others
  • Customized Solutions to Meet Your Needs – The Noble Solution is configured to meet the unique day-to-day requirements of your business, with options for single and multiple sites, remote agents, distributed architectures, and traditional and VoIP/web-based environments