 Learn More: |
Agent Desktop
The Noble Composer agent desktop gives your agents easy access to tools and workflows, helping them work more efficiently and increasing productivity. Composer combines our flexible scripting features with an intuitive, graphical layout interface and WYSIWYG design tools to make it easier than ever for contact center managers to build sophisticated agent screens and to unify the agent desktop environment. Composer is easy to learn for both managers and agents, so your team members can get to work quickly, with minimal product training.
Our Noble Composer Web Agent desktop supports browser-based environments and reduces reliance on hardware and software limitations to support the "contact center without boundaries".
Enhance Customer Interactions
Communicate with your customers faster, and provide them with personalized service for one-to-one marketing strategies. A variety of options – such as account ownership, payment processing, appointment setting, call transfers, soft phone features, IVR menus, personalized messaging, software integration, and more – help enrich the customers' experience.
Create New Scripts & Campaigns with Customized Features
Develop sophisticated applications, screens, and scripts as needed with our intuitive desktop design tools. Our point-and-click environment helps you build customized workflows without advanced programming knowledge or expensive technical assistance.
Enjoy Easy-to-Use Functionality for Managers & Agents
Take advantage of Noble's graphical, point-and-click toolbars and windows for creating customized agent desktops. Agents navigate easily through scripts with built-in help tables, math formulas, required fields, comments sections, screen pops, etc., putting all of the tools they need to work efficiently at their fingertips.
Unify the Agent Desktop to Save Time & Reduce Costs
Give your agents access to multiple datapoints with our emulation and integration tools. You can create a single interface to integrate external applications. Agents can launch webpages, receive screen pops from databases, automatically transfer to other applications, and have the look and feel of familiar systems. With a reduced learning curve and the ability to work more efficiently, agents can reduce call handle time and increase productivity.
With our Noble Mimic tools, Composer allows you to create a unified agent desktop, including optional 3270/5250/VT100 emulation, custom dlls and executables, and OCX and .Net development environments to support a variety of custom scripting needs.
The Award-winning Noble Composer Debtor Contact Management System (DCMS) is a customizable workspace that allows collection agents to manage accounts while moving seamlessly between predictive, preview & ‘push-to-connect’ dialing.
Features: - Graphical Desktop Design Toolset – Point-and-click, mouse-driven tools for building screens with flexibility for screen pops; text boxes, radio buttons, check boxes, and list views; selectable colors, graphics and messages by campaign; on-line help windows, built-in math functions, data validation; and multi-level logical branching
- Unified Agent Desktops – Emulation and Integration with 3270/5250/VT100 (optional), custom dlls, executables, OCX, ActiveX, .Net development, webpages, and more
- Embed Customer Data in Scripts – Data exchange from third-party applications to the Noble agent desktop for easy access to customer information
- Award-Winning Personal Contact Manager for Agent Account Management
- Conferencing, Internal/External Call Transfers, Inbound Call Holding, Scheduling & Appointment Setting
- Graphical Database & Look-up Table Creator with Data Import/Export Utility
- On-the-Fly Script & Workflow Adjustments
- Built-in Script Testing Tools & Agent Simulation/Training
- Real-time Statistical Feedback with Agent Reports and Agent-Manager Chats
- Integrates with Messaging, IVR, Payment Processing, Recording, Quality Assurance, and Management & Reporting Tools
|