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VoIP (Voice over IP)
The Noble VoIP (Voice over IP) and the Noble IP PBX solutions help companies take advantage of new cost-saving IP contact center technologies by using the internet as a global telephone network. Our native VoIP and IP architectures are ideal for supporting remote or off-shore telecom routing configurations to distributed agents and virtual contact centers.
’Call Centers without Walls’
The VoIP architecture helps companies create ‘Call Centers without Walls’ – supporting completely flexible environments for distributed deployments, including multiple sites, remote agents, and off-shore centers. The IP-based infrastructure allows companies to use their existing bandwidth more efficiently – almost doubling the capacity – while reducing overall telecom costs.
Reduced Hardware & Software Costs
Noble VoIP also reduces hardware and software costs by using a centralized platform and sharing agent licenses across locations – there is only one system to manage and support. IP telephony allows companies to consolidate voice and data traffic on the data network. Users get the benefits of VoIP while maintaining all of the standard TDM features and applications for routing, reporting, and agent productivity.
Flexible Deployment Options
Noble’s native VoIP solution does not require an external gateway. The flexibility of our solution enables users to mix environments, such as supporting the use of both TDM and VOIP technologies. Noble supports SIP protocols, including phones and soft phones.
Features: - Connects Distributed Sites and Remote Agents into a Single Platform, Regardless of Physical Location
- Consolidates Routing from Multiple Channels into a Unified Queue
- Improves Workflows by Providing Agents and Managers with Access to Tools Across the Enterprise
- Supports both VoIP and TDM Environments to Maximize ROI
- Optimizes the Use of Network Resources
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