Noble Care® Overview Noble Care is an entire organization committed to keeping your call center running smoothly every day. The Noble Care Team is staffed by service professionals dedicated to the successful fulfillment and maintenance of our clients’ installations. With a client-centric culture, Noble Care offers support on all elements of your investment, from the initial pre-sales consultation to ongoing account management and customer service. Noble Systems takes a proactive approach to ensure the successful implementation of your Noble solution. The Noble Care Team will work with you to maximize your system results.
Professional Consulting Services
Noble Systems offers a number of Professional Services to complement our solution, including project management, development and conversion assistance, continuing education training, and call center consulting. Noble Systems’ programming and development team is also available to help customize the solution to meet the client’s individual contact center technology needs. We will work with you to create a Functional Design Specification that fits your business requirements.
Implementation Services
Noble Systems takes every precaution to ensure a smooth installation process with little required downtime, because we know the value of every dialing minute within the call center. Using our experience in installing thousands of systems, Noble has developed a standard methodology for the successful completion of our implementations. The identified steps for a successful application implementation include: Pre-Acquisition Consultation; Needs Assessment; Success Factor Identification; System Customization; Project Management; System Installation and Training; and On-going Support. Our Implementation Specialists will deliver and install your solution on-time and on-budget, based on the customized implementation plan that is developed in conjunction with the Noble Project Management team.
Ongoing Support
One of the most significant elements of Noble Systems' turnkey operation is the superior in-house technical team. Noble Systems understands the importance of providing an interconnected source of attentive and effective support. With a skilled, responsive in-house technical support team, full service support and maintenance options, and built-in system protection, Noble Support is there when you need us. Our engineers' primary focus is to make sure your call centers can keep doing their job, no matter what happens.
System Training
Noble Systems' training programs are designed to help you make the most out of your investment in our contact center technology solution. Our training curriculum enhances the system's ease-of-use features and integration with the existing operating environment. The goal of the Noble Care Training team is to make our clients self-sufficient to manage their solution.
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