Ongoing Technical Support with 24|7 Services
One of the most significant elements of Noble Systems’ turnkey operation is our superior Hardware & Software Support offer. Noble understands the importance of providing an integrated source of attentive and effective support and offers full service support and maintenance options that are renewable on an annual basis. The in-house Noble CARE Support Team provides expertise in the operation and troubleshooting of our products and other call center components. Clients with active support agreements have direct access to our knowledgeable technicians, with the comfort of around-the-clock availability. You can depend on Noble CARE for responsive client support.
Noble Systems offers comprehensive support plans for all of our clients, including basic support and an expanded package of support tools and services. Clients with active support agreements have direct accessibility to our highly knowledgeable engineers, with the comfort of around-the-clock, 24|7|365 services.
The Noble CARE support plan includes:
- Toll-free Technical Assistance 24|7 – The Hotline is staffed by live support reps during regular support hours. The hotline is always answered by a support professional – you will never be transferred to an auto attendant to leave a message. At any time outside of these hours, emergency support is available following our escalation procedures.
- Issue Escalation at Any Time – A multi-level system that guarantees a response to your escalated request within 30 minutes, up to and including the CEO of the company.
- Free Software Upgrades – Keep your system up-to-date with the newest versions of the Noble software to add features & functionality, available to you at no additional charge.
- The Security of Noble® Guardian – enhanced features for our automated diagnostic, alert & triage service – an exclusive for Noble CARE clients.
- Remote Administration – the majority of technical issues can be resolved via our remote diagnostics and repair services, so that you can minimize downtime.
- Disaster Recovery – Noble offers data redundancy and disaster recovery solutions for the ultimate in system protection.
- Membership in the Select Noble Users Group (SNUG) – Including access to the members-only website for product downloads, training info & discussion forums.
- Continuing Education from Some of the Industry’s Top Experts – Through our ongoing education training workshops, including special webinars and users group classes
Enterprise Support Plan
The Noble Enterprise Support Plan is an enhanced maintenance and support offering for Enterprise organizations that goes above and beyond our standard support model to provide a more comprehensive level of service. With the Enterprise plan, clients are assigned a Technical Account Manager and gain a number of added benefits for support, including: A dedicated Enterprise Hotline; After Hours/Weekend upgrades at no charge; Non-Critical Support/Maintenance 24|7|365 at no charge; Data conversion for upgrades at no charge; Discounts on training; and much more.