Comprehensive & Effective Training Programs
Noble UNIVERSITY offers educational programs that are designed to help you get the most out of your investment in our technology. Our training packages are tailored to your needs, allowing you to select from a number of courses that will help enhance Noble’s ease-of-use features and integration with the existing operating environment. Classes are taught by our in-house team of Trainers, who work with our product every day, and not by a third-party provider. From initial System Management training to advanced courses, our curriculums are focused on helping our users become self-sufficient to manage their Noble solution internally and to meet their contact center goals.
Noble's Training Services Help You Get the Most from Your System:
- Learn from Experienced Contact Center Professionals – The Noble UNIVERSITY team is built around a foundation of knowledge and familiarity with the contact center industry. Our trainers complete extensive product training and certification for all components of the Noble solutions. In addition, members of the Noble UNIVERSITY team have previous experience inside call center environments, so they understand how our technology affects your business, and what you need to learn to manage daily activities and meet program goals.
- Gain Insight to Maximize Productivity & Efficiency – Each client is assigned a Training Specialist to work with Project Management during the development of your system. With a combination of insight and experience, Noble Trainers are certified to educate your managers, agents and in-house trainers on the solid fundamentals of the Noble solutions, as well as to offer helpful tips to increase productivity and performance.
- Build a Training Program to Fit Your Needs – Noble UNIVERSITY offers a combination of On-site, Classroom, and Web-based training sessions for basic and advanced system training. Our flexible curriculums let you choose the education path that best meets your needs, from Certifications on the basic system components or specific applications based on user roles, to complete platform Certification with advanced technical training.
- Proven Methods for Core, Advanced, and Remote Training Opportunities – All instructor-led classes offer a curriculum format based on lecture, hands-on exercises and follow-up testing to maximize the effectiveness of the training. Our web-based coursework includes easy to follow tutorials and online testing.