Ongoing Support 

Noble Systems is committed to providing highly-responsive client support. With a skilled, responsive in-house technical support team, full service support and maintenance options, and built-in system protection, Noble Support is there when you need us. Our engineers' primary focus is to make sure your call centers can keep doing their job, no matter what happens. Client Management professionals provide an additional resource, helping you identify and take advantage of new business opportunities.

Noble Systems offers a comprehensive support plan for all of our clients, offering an expanded package of support tools and services. Clients with active support agreements have direct accessibility to our highly knowledgeable engineers, with the comfort of around-the-clock, 24x7x365 services. 

• Toll-free Technical Assistance 24/7 – The Hotline is staffed by live support reps during regular support hours. The hotline is always answered by a support professional – you will never be transferred to an auto attendant to leave a message. At any time outside of these hours, emergency support is available following our escalation procedures.

• Issue Escalation at Any Time – A multi-level system that guarantees a response to your escalated request within 30 minutes, up to and including the CEO of the company.

• Free Software Upgrades – Keep your system up-to-date with the newest versions of the Noble software to add features & functionality, available to you at no additional charge. 

• The Security of Noble Guardian – enhanced features for our automated diagnostic, alert & triage service – an exclusive for Noble Care® clients.

• Remote Administration – the majority of technical issues can be resolved via our remote diagnostics and repair services, so that you can minimize downtime.

• Disaster Recovery – Noble offers data redundancy and disaster recovery solutions for the ultimate in system protection.

• Membership in the Select Noble Users Group (SNUG) – Including access to the members-only website for product downloads, training info & discussion forums.

• Continuing Education from Some of the Industry’s Top Experts – Through our ongoing education training workshops, including special webinars and users group classes