Noble Systems' training programs are designed to help you make the most out of your investment in our contact center technology solution. Our training curriculum enhances the system's ease-of-use features and integration with the existing operating environment. The goal of the Noble Training team is to make our clients self-sufficient to manage their solution.

Our training curriculum enhances the system’s ease-of-use features and integration with the existing operating environment. Classes are taught by our in-house team of trainers, who work with our product every day, and not by a third-party provider.

• Learn from Experienced Contact Center Professionals – The Training team is built around a foundation of knowledge and familiarity with the contact center industry. Our trainers complete extensive product training and certification for all components of the Noble solution. In addition, each member of the Training team has previous experience inside call center environments, so they understand how our technology affects your business.

• Gain Insight to Maximize Productivity & Efficiency – Each client is assigned a Training Specialist to work with Project Management during the development of your system. The trainer arrives at your site with a background knowledge of your needs and product customizations. With a combination of insight and experience, Noble Trainers are certified to educate your managers, agents and in-house trainers on the solid fundamentals of the Noble solution, as well as to offer helpful tips to increase productivity and performance.

• Build a Training Program to Fit Your Needs – Noble offers both a combination of On-site and Classroom training sessions for basic and advanced system  training. All classes offer a curriculum format based on lecture, hands-on exercises and follow-up testing to maximize the effectiveness of the training.

• Take Advantage of Core, Advanced, and Remote Training Opportunities – Noble's core curriculum for our solution includes basic training on the Management Suite for system management and application development. The core training program is designed to certify your employees to manage the solution within your contact center environment. Advanced courses on our systems promote an enhanced knowledge and understanding of the system configuration and programming. Remote training for product upgrades, refresher courses, and other sessions are also available. The Station Mirroring® functionality of our system allows the trainer to dial in and mirror any station, providing real-time, remote coaching. Many clients also take advantage of our online training opportunities via WebX technologies.