Noble Systems offers powerful technology solutions for Research and Survey programs that can help you increase your contact rates and complete more surveys, enhance efficiencies, and streamline program management. Noble gives you the tools to expand agent productivity, use resources more effectively, make program and survey modifications, view list and campaign performance, monitor system activity, and deliver improved results.
Our Market Research users enjoy the advantages of Noble Systems' many features that meet the specific needs for conducting surveys and market research. You will be able to improve list penetration and make more contacts, create and modify campaigns and surveys, and capture new information quickly with our advanced tools for Predictive Dialing, IVR & Outbound Messaging, Digital Recording, Custom Scripting, List Management, Software Integration, and more.
- Predictive Dialing with 8 call pacing selections and busy, no answer and answering machine screening to make more survey presentations per hour
- IVR and Outbound Messaging tools to setup and deploy automated campaigns and “press-for-survey” features
- Menu Selection Tracking for recording responses to automated surveys
- Digital Recording to confirm survey responses and to track quality and compliance
- Custom Script and Survey Building with drop-down boxes, radio buttons, and text boxes for recording responses
- Real-time List Management to view performance and penetration, import new lists, and add or remove records
- Integration to market research tools such as CfMC and to external databases in flexible formats