Noble Systems offers powerful technology solutions for Telemarketing & Sales programs that can help you increase your contact rates, enhance efficiencies, and streamline program management. Noble gives you the tools to expand agent productivity, use resources more effectively, make program modifications, view list and campaign performance, monitor system activity, and deliver improved results.
Our Telemarketing & Sales users enjoy the advantages of Noble Systems' unified platform and blended contact features, designed by our experts from the teleservices industry. You will be able to improve list penetration and make more contacts, create and modify campaigns and scripts, and capture new sale and customer information quickly with our advanced tools for Predictive Dialing, Digital Recording, Custom Scripting, List Management, IVR & Outbound Messaging, Sales Verification, Software Integration, and more.
- Predictive Dialing with 8 call pacing selections and busy, no answer and answering machine screening to make more presentations per hour
- Digital Recording to make records of new sale confirmations and to track quality and compliance
- Hot & Warm Call Transfers for passing new sales to verification agents to reduce “drops” and “cancels”
- Custom Script Building with Data Capture fields for entering new customer information with on-the-fly script changes
- Script-based launches of web pages or other applications for accessing product catalogs, price lists, and more
- Automatic processing of payment transactions with online credit checks and authorizations
- IVR and Outbound Messaging tools to setup and deploy automated campaigns and “press-to-talk” features
- Real-time List Management to view performance and penetration, import new lists, and add or remove records
- Integration to external databases and flexible list formatting for exports to .xls, .csv, and more
- Integration to the Salesforce.com platform (the world’s leading enterprise cloud computing and CRM platform)