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Webinars

Welcome to Noble Webinars! Noble Systems presents a series of informative webinars focusing on a variety of topics related to the contact center industry. Select from our library of presentations below to view a session recording.


Become a Call Center Compliance Guru

Being compliant with various regulations can impede the performance of your contact center. But the same tools that ensure compliance can also be useful in increasing your contact center’s performance.

Presented by:
  • Karl Koster – Noble Systems, Regulatory Counsel and PACE Board member
  • Ken DeMile – Noble Systems, Regional Director
 

Using Analytics to Improve the Customer Experience

Every customer interaction provides the opportunity to gather intelligence that can be applied to improve processes and increase customer satisfaction.

Voice and video recording, speech analytics with real-time and post-call screening and scoring, and QA evaluation scorecards allow you to identify service needs and respond quickly, make more informed decisions, and manage quality and compliance.

Presented by:
  • Josh Wilsie – Noble Systems, Solutions Engineer
 

Meet Noble Inbound 100

We’d like to introduce you to an all-in-one platform that delivers everything the inbound call center needs to improve the customer experience, increase speed of service, and reduce costs – Noble Inbound 100.

Presented by:
  • Corey Mustard – Noble Systems, Strategic Solutions Director
  • Henry Danser – Noble Systems, Regional VP of Sales
 

Technology in Fundraising- 10 Reasons Why it Matters

Fundraising can be a tough and competitive process. Fortunately, it is an area where technology can provide tremendous value by helping you improve donor contacts, build productivity, increase donations, and grow your organization.

Join us to learn 10 reasons why contact management technology is an essential element of an effective fundraising operation, including how it can help you improve agent efficiency, reach more donors, cultivate donor relations, and more.

Presented by:
  • Corey Mustard – Noble Systems, Strategic Solutions Dir
 

Striking a Balance Between Compliance and Productivity

In today’s volatile regulatory environment with new restrictions coming from every direction and technology changing too fast for most of us to keep up, it’s harder than ever to meet the requirements of corporate compliance officers while still generating enough customer contacts to keep a business running.

Join us to examine how proactive contact strategies involving channel management, limits-by-device, and sophisticated recall handling can help your contact center successfully comply with federal and state contact regulations while satisfying the appetites of agents hungry for more opportunities to sell or collect.

Presented by:
  • Jack Rasmussen – Noble Systems, Sales Account Manager
  • Tom Miller – Noble Systems, VP of Analytics
 

How Much is an Agent’s Minute Worth?

Even just a few minutes of squandered productivity per agent every month can translate into significant revenue reductions for call centers of all sizes. Insufficient RPC rates and a lack of operational efficiency are two of the most troublesome drains on agent productivity – leading to the level of under-utilization of dialer resources that can crush incomes, both short-term and months later.

Join us to learn best practices for contact targeting analytics and operational efficiency solutions, which can help you avoid losses in revenue and get the most out of your agents’ minutes.

Presented by:
  • Duane Benson - Noble Systems, Strategic Solution Director
 

The FCC, TCPA Compliance, and Your Contact Center
Part 1: The Ruling, Explained

The FCC recently released a new Declaratory Ruling and Order for the TCPA, with multiple provisions that could have an impact on compliant contact procedures.

Join Noble Systems – a leader in delivering compliant solutions, with compliance experts on staff and seven patents for compliance technologies – for a 2-part web event to find out what you need to know about the FCC’s new regulations and how your contact center can be TCPA compliance-ready with the right technology.

Be there as Noble Systems’ intellectual property counsel reviews key elements of the FCC TCPA Declaration – including the definition of an autodialer, dialing reassigned numbers, and processing revocation of consent – and provides a simplified explanation of what the 138-page document means for your contact center.

Presented by:
  • Karl Koster - Noble Systems, Chief Intellectual Property & Compliance Counsel
  • Tom Miller - Noble Systems, Vice President
 

New Standards for Compliance Ready Contact Solutions

Now, more than ever, it is important for companies to be in compliance with industry regulations, notably the recent FCC Order regarding the TCPA. The latest legislative standards for defining autodialing, dialing wireless numbers, and processing consent demand the use of compliance-ready contact solutions.

Presented by:
  • Tom Miller - Noble Systems, VP of Analytics
  • Josh Wilsie - Noble Systems, Solutions Engineer
 

Workforce Management Gets Strategic

Workforce Management (WFM) is more than just an operational tool to schedule agents and track attendance. When used strategically, it takes the guesswork out of creating scheduling by forecasting call volumes, intelligently assigning resources, and reporting on adherence and results.

Presented by:
  • Matt Schock - Noble Systems, Strategic Solutions Director
  • Matt Stone - Noble Systems, Sales Account Manager
 

Managing Proactive Communications in a Mobile Environment

Delivering the right message to the right person at the right time is the ultimate goal in the contact center. By leveraging proactive contact strategies featuring a mix of landline and mobile numbers, your message can be delivered efficiently while maintaining regulatory compliance.

Presented by:
  • Tom Miller - Noble Systems, Strategic Solutions Director
  • Paul Brady - Noble Systems, Analytics Implementation Manager
 

Quality Assurance and Technology

When considering the numerous agents, clients and conversations that require monitoring in order to maintain organizational standards, quality assurance holds a truly massive degree of importance for today’s contact center. Utilizing key technologies, you can efficiently manage assessment programs for verification, training, quality control and agent performance.

Presented by:
  • Josh Wilsie - Noble Systems, Solutions Engineer
 

New Developments in Multichannel Communications

As customer interactions continue to expand into an always-available, on-demand environment, communication strategies covering a broad range of media sources are more essential than ever. By leveraging the emerging capabilities of multichannel technologies, contact centers are able to manage email, web, mobile messaging, and social media contacts as efficiently as telephone calls. - See more at: http://www.noblesys.com/webinars/multichannel#sthash.ueOOt5cC.dpuf

Presented by:
  • Duane Benson - Noble Systems, Strategic Solutions Director
 

Gain Actionable Intelligence with Real time Speech Analytics

Noble® Real-Time Speech Analytics (RTSA) gives you the power of personalized coaching on every call. RTSA solutions take the advantages of traditional speech analytics for analyzing calls and raises the technology to the next level, providing feedback of live calls as they are happening. The ability to take action quickly while conforming to best practices and compliance regulations results in a better customer experience, improved customer satisfaction, reduced costs, decreased customer and agent churn, and increased revenues.

Presented by:
  • Josh Wilsie - Noble Systems, Solutions Engineer
 

Contact Center Compliance Update

Today’s regulatory environment impacts every contact center organization, making it more critical than ever for centers to monitor and manage their communications with customers. Noble Systems’ innovative Compliance solutions allow contact centers to directly address calling regulations – including FTC, TCPA, FCC, FTCPA, PCI, CFPB, and more.

Presented by:
  • David Kaminski - Partner, Carlson & Messer, Host
  • Henry Danser - Noble Systems, Regional Vice President of Sales
 

Shift Your Inside Sales Team Performance into High Gear

Arming your Inside Sales Team with tools and processes that maximize their sales efforts is critical to helping your sales agents succeed. Join us for this free webinar to explore KPIs, proactive campaign strategies, and best practices for inside sales program management that allow you to increase sales productivity, reduce costs, and drive higher revenues.

The session will be hosted by Angela Garfinkel and Jeff Fontenot. Angela Garfinkel is the President and Founder of Quality Contact Solutions, a professional outsourced B2B telemarketing (inside sales) and consulting firm including a wholly-owned inside sales team, and has more than 20 years of experience in telemarketing and B2B inside sales experience. Jeff Fontenot currently serves as Director of SMB Sales and Business Development for Noble Systems, and has over 20 years of industry experience in Sales Management, Business Development and CRM knowledge.

 
Presented by:
  • Angela Garfinkel - Quality Contact Solutions, President & Founder
  • Jeff Fontenot - Noble Systems, Director of SMB Sales & Business Development
 

Put Your Sales CRM in Overdrive with Noble's Sales Automation

Noble Systems helps inside sales departments improve proactive contact and speed to lead, and increase overall efficiency and productivity. Integrating outbound contact technologies – such as automated dialing, right time to call, right party contact, messaging and analytics – into your contact strategies enables you to prioritize high-value contacts and increase your sales.

Presented by:
  • Matthew Elliott – Noble Systems, Solutions Engineer
 

Manage Your Collection Center's Regulatory Compliance with Contact Technologies

Today’s regulatory environment impacts every collections organizations, making it more critical than ever for collections centers to monitor and manage their communications with customer and debtors. Noble Systems’ innovative Compliance solutions allow collectors to directly address calling regulations – including FDCPA, TCPA, PCI, CFPB, and more.

Join us for this free 45-minute webinar to discuss how Noble’s compliance technology offers can help you gain the advantages of using a unified contact platform to maintain compliant business practices and avoid costly penalties.

 
Presented by:
  • Ray Barata - Noble Systems, Strategic Solutions Director
  • Karen Daniels - Noble Systems, Sales Account Manager
 

Compliance Best Practices for Collections

Compliance is a top priority in today’s collections world. It impacts every company that contacts its customers and debtors. Noble Systems’ innovative Compliance solutions allow collectors to directly address calling regulations – including FDCPA, TCPA, PCI, and more – to help you maintain compliant business practices and avoid costly penalties.

Join us for this free 45-minute webinar to learn how your organization can apply best practices for collections with compliance technologies and streamline the compliance certification process, so that you can put the focus back on growing your business.

Presented by:
  • Todd Langusch - Tech Lock, Inc, President & CEO
  • Karen Daniels - Noble Systems, Sales Account Manager

Using Analytics to Drive Contacts and Conversion

Leveraging data analytics enables companies to better target prospective buyers and convert sales at a higher rate. Whether you are managing an inside sales group of 10 representatives or a 1,000 agent call center, this presentation is designed to provide best practices that will help you get started or take your business to the next level.

Presented by:
  • Tom Miller – Noble Systems, VP Analytics Solutions

Top 10 Reasons Why You Should Host Your Contact Centre In The Cloud

If you're considering moving from premise based to a cloud offering, this is the webinar for you. Learn how Noble Systems' customers have implemented leading edge cloud technology that has exceeded their business objectives. In this short interactive session, you will discover 10 great reasons why you should be considering the cloud as a future-proof investment for your contact centre.

Presented by:
  • Mark Atherton – Noble Systems, Business Development Manager
  • Alan Trickett – Noble Systems, Sales Engineer

Top 10 Ways for Collection Companies to Improve Promises to Pay

The Learn how Noble Systems' customers have implemented leading edge technology that has increased right-party contact rates and streamlined their communications process. In this short interactive session, you will discover the tools that can enhance the productivity of your collectors, save resources, gain more promises-to-pay and improve your overall collections results.

Presented by:
  • Rich Evans – Noble Systems, Head of Business Development
  • Geoff Donnelly – Noble Systems, Senior Sales Engineer

The Contact Centre Self Service - Avoiding the Pitfalls

The benefits of Self Service to both businesses and customers are clear, with potentially large savings in 'cost to serve' and improved customer satisfaction rates. However, choosing the right customer interactions for Self Service isn't as straight forward as it may seem and sometimes can result in the planned benefits not being fully realised or even achieving the opposite results. In this short webinar, learn some practical methods that can be used to make sure you choose the right transactions for your business to automate.

Presented by:
  • Chris Brown – Noble Systems, Sales Account Manager
  • Steve Siddall – Noble Systems, Contact Centre Specialist

Manage Your Center's TCPA Regulation Compliance with Noble Systems.

New TCPA regulations for wireless numbers make it more critical than ever for contact centers to monitor and manage their customer communications. Join us to discuss how Noble Systems’ Compliance Solution helps contact centers manage and monitor TCPA wireless number compliance. Topics will include an update on recent TCPA changes and an overview of how Noble’s dialing compliance technologies uses dynamic compliance screening on a per-call basis and manual dialing through our iPBX to help solve for these challenges, while maintaining the operational advantages of using a unified contact platform.

Presented by:
  • Henry Danser – Noble Systems, Regional Vice President of Sales
  • Howard Leary – Noble Systems, Strategic Solutions Director

Are You Ready for TCPA Compliance? Get Answers to Your Compliance Questions.

Legislative Compliance is one of the hottest issues in the Collections industry today. Dealing with FCC and TCPA regulations defining who you can contact, how you can contact them, and how often you can do so, is a growing priority for many, and knowing how they apply to your daily operations is key to creating your contact strategies.

Presented by:
  • David J. Kaminski – Speaker, Partner, Carlson & Messer
  • Henry Danser – Noble Systems, Regional Vice President of Sales
  • Howard Leary – Noble Systems, Strategic Solutions Director

Put Salesforce.com in Overdrive with Noble’s Sales Automation

Noble Systems helps inside sales departments improve proactive contact and speed to lead, and increase overall efficiency and productivity. Integrating outbound contact technologies – such as automated dialing, right time to call, right party contact, messaging and analytics – into your contact strategies enables you to prioritize high-value contacts and increase your sales.

Presented by:
  • Howard Leary – Noble Systems, Strategic Solutions Director
  • Jeff Fontenot – Noble Systems, SMB Sales/Bus Development Director
 

Get More from Your Cloud-Based Contact Center with Noble's Enterprise Cloud Solutions

Communications as a Service (CaaS) solutions are an alternative to traditional premise-based systems, managing your customer contacts in a cloud-based infrastructure that requires no initial capital expenditure and eliminates hardware maintenance. This Webinar will introduce the Noble Hosted Solutions, our unique offerings that deliver full-featured contact technologies that work the way you do, based on your business rules and environment, while lowering overhead and expenses. Watch this 45-minute Webinar for an introduction to Noble's full-featured Cloud-based Contact Center Solutions for enterprise organizations.