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Webinar Replay:
How Much Is an Agent’s Minute Worth?

Even just a few minutes of squandered productivity per agent every month can translate into significant revenue reductions for call centers of all sizes. Insufficient RPC rates and a lack of operational efficiency are two of the most troublesome drains on agent productivity – leading to the level of under-utilization of dialer resources that can crush incomes, both short-term and months later.

Presented by:
  • Duane Benson – Noble Systems, Strategic Solution Director