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Webinars

Webinar Replay:
How Much Is an Agent’s Minute Worth?

Even just a few minutes of squandered productivity per agent every month can translate into significant revenue reductions for call centers of all sizes. Insufficient RPC rates and a lack of operational efficiency are two of the most troublesome drains on agent productivity – leading to the level of under-utilization of dialer resources that can crush incomes, both short-term and months later.

Join us to learn best practices for contact targeting analytics and operational efficiency solutions, which can help you avoid losses in revenue and get the most out of your agents’ minutes.

Presented by:
  • Duane Benson – Noble Systems, Strategic Solution Director
 
Webinars