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Webinar Replay:
New Developments in Multichannel Communications

As customer interactions continue to expand into an always-available, on-demand environment, communication strategies covering a broad range of media sources are more essential than ever. By leveraging the emerging capabilities of multichannel technologies, contact centers are able to manage email, web, mobile messaging, and social media contacts as efficiently as telephone calls.

Presented by:
  • Duane Benson – Noble Systems, Strategic Solutions Director