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Webinars

Webinar Replay:
Quality Assurance and Technology

When considering the numerous agents, clients and conversations that require monitoring in order to maintain organizational standards, quality assurance holds a truly massive degree of importance for today’s contact center. Utilizing key technologies, you can efficiently manage assessment programs for verification, training, quality control and agent performance.

Presented by:
  • Josh Wilsie – Noble Systems, Solutions Engineer
 
Webinars