Why do you need WEM?

 

Workforce Engagement Management helps you optimize the two most mission-critical elements in your contact center: customer satisfaction and employee satisfaction.

With WEM tools from Noble Systems, you can:

  • Put the right resources where you need them, when you need them
  • Improve efficiencies and reduce costs
  • Create a more employee-focused culture
  • Know what to expect, while preparing for the unexpected
Workforce Management
Quality Management
Performance Management
Workforce Analytics
Employee Engagement

 

Forecasting

Rostering

Scheduling

Recording

Compliance

Speech Analytics

Gamification

Adherence

Shift Bidding

Scoring

Reporting

Agent Analytics

Mobile Tools

Leave Requests

Schedule Management

Executive Quote
Solutions that improve your Contact Center’s productivity and efficiency.

 

 

WFE Pie Chart
WFE Bar Chart
WFE Line Chart

 

Gamification: Motivate & Reward Your Agents

Gamification helps you increase agent motivation and agent engagement by making learning more interactive and by bringing some fun and challenges to the agent’s day. Agents earn points, prizes, and recognition among their peers. And happy agents lead to increases in productivity and performance and better service for your customers.

Qoute Gamification
Command, Control, Monitor, with Noble ShiftTrack

Noble® ShiftTrack WEM is a comprehensive workforce planning system that can accurately forecast call volumes, leverage flexible scheduling processes, integrate with other corporate systems, and produce reports that measure agent and center performance.

  • Create Forecasts and Optimize Staffing Schedules
  • Manage Schedules More Efficiently
  • Capture & Analyze Critical Contact Center Data
  • Improve Communication Between Agents & Managers
Improve your Agents Experience
Agent Quote

Some of our Clients

Learn more:

 

WFM Solutions from Noble Systems

WFM Solutions

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OVERVIEW

Shifttrack Overview

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WFM Rulebook: 7 principles of WFM

WFM Rulebook

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Contact us

 

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1 888 866 2538 x1300
info@noblesystems.com