Customer Contact Communications
Predictive Dialing, ACD, Call Management, Agent Desktop, Management Desktop, Digital Recording, IVR, Messaging, IP & VoIP (SIP/IP based Solutions), Email & Web
7,587,040 8,036,374 8,233,609 8,254,555 8,280,022 8,538,006 8,654,964 8,681,955 8,781,092 8,909,198 8,917,852 8,935,172 8,965,779 8,995,648 9,020,141 9,036,811 9,037,119 9,065,915 9,083,800 9,137,369 | 9,154,614 9,160,854 9,172,798 9,191,511 9,191,512 9,241,070 9,313,632 9,319,525 9,325,841 9,398,148 9,426,281 9,426,294 9,456,076 9,456,085 9,521,256 9,521,257 9,531,877 9,560,210 9,614,960 9,635,183 | 9,654,630 9,692,893 9,723144 9,774,736 9,807,235 9,838,538 9,882,944 9,894,204 9,961,201 9,998,595 10,021,245 10,033,870 10,044,859 10,084,915 10,091,361 10,110,749 10,116,798 10,129,407 10,359,978 |
Business Process / WFO
Workforce Management, Quality Management, Recording, Performance Management
8,391,466 8,535,059 8,553,873 8,594,303 8,644,489 8,731,174 | 8,761,375 8,867,728 9,082,094 9,100,483 9,123,009 9,426,291 | 9,531,881 9,600,789 9,736,304 9,787,840 9,924,040 10,147,058 |
Analytics
Best Time to Call, Campaign Management, Automated Decisioning, Speech Analytics, Quality Monitoring
RE44979 7,054,434 7,142,662 RE46478 RE46467 RE46420 7,715,546 7,805,395 8,051,030 8,537,983 8,649,499 8,675,839 8,693,644 8,811,581 8,831,204 8,834,175 9,014,364 9,020,920 9,031,212 9,112,974 9,116,951 | 9,154,623 9,160,853 9,191,508 9,210,262 9,225,833 9,299,343 9,350,866 9,363,374 9,363,378 9,386,153 9,407,758 9,438,730 9,456,083 9,472,188 9,473,634 9,538,009 9,544,438 9,552,812 9,553,987 9,602,665 9,654,619 | 9,674,357 9,674,358 9,692,895 9,699,317 9,712,675 9,736,303 9,742,915 9,779,729 9,781,264 9,781,266 9,779,760 9,787,839 9,813,559 9,848,082 9,854,097 9,880,807 9,883,036 9,894,205 9,936,066 9,942,392 10,148,818 |
Noble Technologies
8,488,769 8,526,922 8,532,283 8,548,133 8,712,032 8,738,076 8,774,391 8,776,031 8,781,107 8,787,953 8,873,720 8,934,870 | 8,989,814 9,077,828 9,172,783 9,203,964 9,256,774 9,307,084 9,350,861 9,374,459 9,384,379 9,420,102 9,431,842 | 9,520,732 9,602,663 9,686,747 9,712,677 9,715,688 9,723,091 9,723,133 9,736,307 9,787,835 9,876,907 9,942,402 |