Patents

Contact Center Innovation

Since 1984, Noble Systems has developed its own intellectual property. Noble Systems believes that investing in the best research and design in the business leads to the development of superior products. Noble invests in research and design every year, and our patents represent that investment. Noble Systems' Intellectual Property is your insurance for your Contact Center Technology investment.

Customer Contact Communications

Predictive Dialing, ACD, Call Management, Agent Desktop, Management Desktop, Digital Recording, IVR, Messaging, IP & VoIP (SIP/IP based Solutions), Email & Web

7,587,040

8,036,374

8,233,609

8,254,555

8,280,022

8,538,006

8,654,964

8,681,955

8,781,092

8,909,198

8,917,852

8,935,172

8,965,779

8,995,648

9,020,141

9,036,811

9,037,119

9,065,915

9,083,800

9,137,369

9,154,614

9,160,854

9,172,798

9,191,511

9,191,512

9,241,070

9,313,632

9,319,525

9,325,841

9,398,148

9,426,281

9,426,294

9,456,076

9,456,085

9,521,256

9,521,257

9,531,877

9,560,210

9,614,960

9,635,183

9,654,630

9,692,893

9,723144

9,774,736

9,807,235

9,838,538

9,882,944

9,894,204

9,961,201

9,998,595

10,021,245

10,033,870

10,044,859

10,084,915

10,091,361

10,110,749

10,116,798

10,129,407

10,359,978

Business Process / WFO

Workforce Management, Quality Management, Recording, Performance Management

8,391,466

8,535,059

8,553,873

8,594,303

8,644,489

8,731,174

8,761,375

8,867,728

9,082,094

9,100,483

9,123,009

9,426,291

9,531,881

9,600,789

9,736,304

9,787,840

9,924,040

10,147,058

Analytics

Best Time to Call, Campaign Management, Automated Decisioning, Speech Analytics, Quality Monitoring

RE44979

7,054,434

7,142,662

RE46478

RE46467

RE46420

7,715,546

7,805,395

8,051,030

8,537,983

8,649,499

8,675,839

8,693,644

8,811,581

8,831,204

8,834,175

9,014,364

9,020,920

9,031,212

9,112,974

9,116,951

9,154,623

9,160,853

9,191,508

9,210,262

9,225,833

9,299,343

9,350,866

9,363,374

9,363,378

9,386,153

9,407,758

9,438,730

9,456,083

9,472,188

9,473,634

9,538,009

9,544,438

9,552,812

9,553,987

9,602,665

9,654,619

9,674,357

9,674,358

9,692,895

9,699,317

9,712,675

9,736,303

9,742,915

9,779,729

9,781,264

9,781,266

9,779,760

9,787,839

9,813,559

9,848,082

9,854,097

9,880,807

9,883,036

9,894,205

9,936,066

9,942,392

10,148,818

Noble Technologies

8,488,769

8,526,922

8,532,283

8,548,133

8,712,032

8,738,076

8,774,391

8,776,031

8,781,107

8,787,953

8,873,720

8,934,870

8,989,814

9,077,828

9,172,783

9,203,964

9,256,774

9,307,084

9,350,861

9,374,459

9,384,379

9,420,102

9,431,842

9,520,732

9,602,663

9,686,747

9,712,677

9,715,688

9,723,091

9,723,133

9,736,307

9,787,835

9,876,907

9,942,402