Blog

What's New At Noble

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February 19, 2019

Words and Phrases to Use (and Avoid) in Customer Communications

Successful relationships between businesses and customers are built on communication and understanding. The language of persuasion, satisfaction, or resolution has ...

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February 14, 2019

Why Should Contact Centers Care About Employee Engagement?

Recently, we published a blog on customer-centricity, which refers to creating a culture that places the customer at the core ...

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February 12, 2019

5 Ways a Bank’s Contact Center Becomes GDPR Non-Compliant

From the moment the EU’s General Data Protection Regulation (GDPR) was finalized in April 2016, there was a sense of ...

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February 5, 2019

Sustaining Agent Engagement with Continuous Feedback Through Gamification

Employees like feedback – formal and informal, personalized, meaningful feedback that will help them become more successful at their job. ...

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January 30, 2019

Top trends for the contact center in 2019 – part 1, the human touch

Many of the 2019 trends indicate a “back to basics” approach with an emphasis on the ultimate goal for contact ...

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January 29, 2019

Agent Empowerment: Putting Firstline Employees First in the Contact Center

One of the most famous lyrics in classic rock is from The Who's 1971 classic, Won't Get Fooled Again. Whether ...

January 28, 2019

Banking Strategies: A guide to effective fintech in 2019

In the current issue of Banking Strategies, published by the Bank Administration Institute, Noble Systems Vice President of Marketing, Lee Allum, explores ...

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January 25, 2019

Hello Krakow! Noble Systems Opens a New Office in Poland

Noble Systems is excited to announce the opening of a new office in Kraków, Poland! The office is located in ...

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January 21, 2019

Accelerate Sales Effectiveness with Gamification

Sales SPIFFs and contests have been used to incentivize contact center agents to sell more for decades. Although these one-off ...

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January 15, 2019

Advance Collections and Debt Recovery with Gamification

Let’s face it. Collections and debt recovery call centers don't have a great reputation with consumers. Why? Because some people ...

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January 14, 2019

Contact Center Agents and the Importance of Engagement

Achieving customer satisfaction by providing an enhanced customer experience is one of the main goals of the contact center and ...

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January 9, 2019

Outbound Call Centers: From Robocalls to Gamification

Outbound call centers get a bad rap as people often think of robocalls from companies you may have never heard ...

January 8, 2019

Building Contact Center Solutions for Modern Businesses

In the 2nd part of a Q&A with CUSTOMERZONE360, Editor Erik Linask and Noble's VP of Marketing Lee Allum discuss ...

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January 7, 2019

Contact Centers and Preventing Credit Card Fraud

Contact centers have a critical role in facilitating sales between enterprises and customers by securely processing credit card payments on ...

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January 2, 2019

Contact Center Update: Catching Up With Noble Systems

In Part 1 of a recent interview with CUSTOMERZONE360, Lee Allum, VP of Marketing, Noble Systems, provides Editor Erik Linask ...

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December 20, 2018

Gamification Can Improve Customer and Employee Outcomes

Gamification is not only a new type of technology, but it’s also a new type of thinking about the relationships ...

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December 18, 2018

Grow Revenue and Elevate Your Sales Organization to World-Class Status with Gamification

Success in today’s business environment is ever-changing -- with heightened competition, growing buyer complexities and a lack of understanding of ...

Karl Koster

Karl Koster

December 11, 2018

The Intersection of Law and Technology Can be a Dangerous Road to Drive

By Karl Koster, Noble Systems Intellectual Property and Regulatory Attorney Attempting to render judicial decisions based on technology can be ...

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December 6, 2018

Gamify Onboarding to Win the Battle Over New Hire Retention

Starting a new position in a contact center can be both exhilarating and overwhelming. New employees want to get up ...

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December 4, 2018

Outbound Market Leader for 6th Consecutive Year

Understanding demand. Building the brand. Differentiating oneself from the competition. This threefold focus is essential to achieving and maintaining market ...

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October 22, 2018

Australian Banking and Financial Institutions Need a Seismic Shift in Culture

In light of recent news from the royal commission exposing misconduct by Australian banking and financial institutions, businesses in the ...

October 18, 2018

Boost Productivity with the “Right” Contact Center KPIs and Gamification

Improving contact center agent productivity can have a major impact on bottom-line results. But, how do you accurately assess productivity? ...

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October 11, 2018

Still Struggling with Employee Retention? It’s Time to Get in the Game

Industry stats on employee turnover and the actual cost to businesses are scary. According to Deloitte Analyst Josh Bersin, some ...

January 12, 2018

Cough or Infection: 7 Call Center Agent Coaching Tips

For anyone who has kids, you know that a cough is not always just a cough. Sometimes there is an ...

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December 29, 2017

4 Steps to Increase a Call Center’s Middle 60% Productivity

What is the real difference between your top reps and bottom reps? Technically speaking it is your middle reps. Generally, ...

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October 25, 2017

Fidotrack Gamification Releases Robust Gamified Learning Management System for Call Centers

On October 25th at the Annual CallMiner LISTEN2017 User Conference, Fidotrack Gamification, the award-winning employee engagement platform for Collections, Sales ...

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October 10, 2017

Does Gamification really work? How the heck will I know?

First, what in the heck is Gami-fi-cation and what is all this excitement about? For all the people “in the ...

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September 27, 2017

Kick the Snot Out of Call Center Zombies

There are plenty of articles and research that scream at employers about how much employee disengagement costs them. They also ...

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September 19, 2017

Case Study: Multi-Site Call Center Uncovers the Revenue Sweet Milk with Gamification

Regardless the call center activity, whether it is Sales, Collections or Support, revenue is vital. However, that is only one ...

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May 18, 2017

4 Suggestions to Help Prepare for the Millennial Tsunami

Here come the Millennials, also known as Next Gen and the Baby-On-board Generation. Regardless what call you them they are nearly ...