EMEA

Make the Most of Every Customer Interaction

Every customer contact is an opportunity to delight, to solve a problem or to make a connection. Noble Systems, the leader in customer contact technology, provides contact centres worldwide with unified solutions that elevate performance and drive new levels of productivity and efficiency.

Explore Our Solutions

Advanced Solutions for Contact Centres

No matter the size of the operation or the industry supported, contact centre managers share many of the same struggles. Noble’s comprehensive solutions address these challenges head-on and help improve contact centre operations from Day 1.

Customer Experience Improvements

Use historical and real-time agent data to enhance the effectiveness of every interaction, improving customer satisfaction and loyalty.

Process Automation

Automate routine processes, increasing efficiencies and freeing up your agents to manage more complex tasks.

Compliance Improvements

Comprehensive toolsets help you meet complex regulatory compliance requirements while maintaining productivity levels.

Actionable Business Insight Discovery

Mine in-depth data and collaborate with external platforms to provide meaningful insights that drive business decisions and improvements.

Workforce Optimisation

Promote organisational strategies that ensure you have the right resources in place to meet service level demands.  

Flexible Solutions for Changing Needs

Whether you have seasonal needs, are growing, or are rightsizing, our solutions adjust to meet your current and future capacity demands.

Industry-Specific Solutions

Noble solutions are robust and flexible enough to meet the needs of virtually any industry. For industries where contact centre operations are mission critical to success, we've refined our offering to meet these unique requirements.

Communications

Increase contact rates, enhance customer service and streamline processes.

Debt Collection

Obtain more promises-to-pay without spending more on resources.

Education

Manage your student accounts and recruitment services more efficiently.

Financial Services

Provide better customer service to prospective, new and existing customers.

Fundraising

Track pledges more efficiently and reach out to potential donors more effectively.

Healthcare

Manage patient accounts, appointment scheduling and payments more proactively.

Home Services

Manage customer accounts and communications more efficiently.

Market Research

Use resources more efficiently to complete more surveys in less time.

News & Publishing

Gain new subscribers and service existing accounts more efficiently.

Retail

Improve each customer's retail experience across the entire shopper lifecycle.

Service Bureaus/BPOs

Improve operational efficiency and regulatory compliance for a competitive edge.

Travel

Keep properties full and your guests happier with efficient reservation management.

Services that Help Maximise Your Investment

At Noble, we are committed to making sure you get the maximum value out of your investment. We have designed a comprehensive suite of services to help you successfully implement your Noble solution and keep your contact centre running smoothly every day.

Implementation & Integration

Any minute of downtime in your contact centre is a lost opportunity to connect with a customer or prospect and also a risk of disappointing or frustrating them. Our implementation services are designed to get you and running as quickly as possible, with minimal disruption to your business.

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Software Training

Our comprehensive offering of on-site, classroom, and web-based training services helps you master the skills you and your team need to be successful and get the most out of your investment. Courses are tailored to your needs and taught by in-house trainers and product experts.

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Consulting

Starting with a rich understanding of your unique business, we’ll help you determine the best ways to use our services to capitalise on new business opportunities and improve the performance of your contact centre operation.

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Support

We provide full-service support and maintenance, delivered by an in-house team with expertise in the operation and troubleshooting of our products and other contact centre components. Active support agreements give you round-the-clock access to skilled technicians.

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Contact EMEA

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