Implementation & Integration

The Support You Need for a Smooth Start

Your contact center is critical to the productivity and everyday smooth operation of your business. You can’t afford downtime. Noble’s implementation services will get you up and running quickly, with minimal disruption to your operations.

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Get Up and Running Quickly with Custom Implementation

Get a Plan Customized for You

Our team will get to know your team and your business so we can design a solution and implementation plan tailored to your unique requirements and structure.

  • Project Manager is assigned to oversee implementation
  • Timeline development
  • Execution plan
  • Coordination of customizations, testing, delivery, installation and training

Detailing the Solution and Process

We’ll create and document a detailed plan of what solutions and options will best meet your needs and complement your existing technology.

  • Outlines the specifications for software and hardware and specific requirements to be coordinated by both the Noble and customer teams
  • Requirements are discussed, documented and distributed

Putting Your Solution into Action

Our implementation experts will work closely with your team to get your solution into place and make sure all users have the appropriate training.

  • Milestone meetings are conducted to ensure that open communication and a “no-surprise” atmosphere are established as key principles of the project
  • Coordinated with the implementation, comprehensive training ensures that users are able to quickly begin operation
  • Advanced training helps users take advantage of all the functionality, tips and tricks that make for an effective operation

Making Sure You Get the Most Out of Your Solution

Our job isn’t done when your team is up and running. We’ll make sure your solution is working as it should and that you get the support you need should you have any issues.

  • We make sure your entire operation is running smoothly so your — and your customers’ — satisfaction is as high as possible
  • We provide ongoing support, available via a number of arrangements, to ensure your operation continues to run efficiently and successfully

Implementation and Integration Made Easy

For every installation, Noble Implementation Specialists create a customized plan to deliver and install solutions on time and on budget. With thousands of installations under our belts, we have developed a methodology for successful completion of implementations.

Dedicated Project Manager

We’ll assign an experienced, knowledgeable project manager and team of professionals to guide you from customization through training.

Personalized Timeline

We’ll develop a schedule that matches the scope of your project and your unique requirements.

Customized Solution

Our modular solutions allow you to choose the options that are best suited to your business structure.

Fast Start Option

If you’re in a hurry, cloud-based users can get up and running very quickly with a basic set of features.

Integration Helps You Provide More Responsive Service

We designed our solutions to not only play nice with your current technologies, but to integrate seamlessly, making each solution even more powerful. For example, Integrating your Noble Suite your SFA and CRM (like Salesforce.com) enables your agents to get to — and convert — more leads and requests faster.

One-Click Access

Embed contact controls directly in the CRM workspace giving agents single-click access to tools such as dial now, callback and callback scheduling, transfer, hold, pause and more.

Unified Desktop

Agents can quickly launch multi-channel communication functions like Voice/Screen Recording, Voice Messaging, Email, Routing and more, all without having to switch between programs or perform manual lookups.

Real-Time Data Sync

Improve data management and eliminate duplicate data entry with real-time data synchronization.

Integrated Soft-Phone

Salesforce.com’s open CTI allows Noble to embed our telephony controls directly into the CRM workspace.

Complete Contact Histories

Contact logs make it easy to capture, store and retrieve comprehensive contact histories when needed for verification or compliance needs.

Streamline Workflows

Create a more efficient Agent Desktop featuring the customizable Noble Contact Toolset to streamline agent navigation and workflow.

What Our Customers Say

See why our customers love working with us and how they’re using our solutions to drive contact center performance and efficiency.

We needed a quick implementation with a fast turn-around to quickly realise our return on investment. We were delighted that the whole system was installed – from signed Functional Design Specification to go-live – in just three weeks.

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