Resources

Get the Knowledge to Drive Contact Center Success

May 16, 2018

Rogers Communications Success Story

Right-Party Contact (RPC) increased by 15-30% and agent occupancy rate improved 8%

May 16, 2018

Breckenridge Grand Vacations Success Story

Breckenridge Grand Vacations is a timeshare development company that develops and sells timeshares for several resort properties in…

May 16, 2018

Superior Court of Ventura County

May 16, 2018

RACQ Careflight

May 16, 2018

Epilepsy Action AUS

May 16, 2018

Contact Centres Australia

May 16, 2018

QCS Success Story

Quality Contact Solutions helps clients with inbound, outbound, and email programs with a focus on increasing sales, increasing…

May 16, 2018

Contact Centres Australia Success Story

Contact Centres Australia began as a small, 12-seat bureau, and has expanded the system to 180 stations across…

May 16, 2018

Hair Club Success Story

Hair Club call centers increased outbound dials from 275,000 per month to 1.5 million per month all the…

May 16, 2018

Infogroup Success Story

“We make 100,000+ calls a day across multiple types of campaigns and Noble handles this volume with ease…

May 16, 2018

Wake Forest University Physicians Success Story

Completed registrations are up by +80% and Patient Service Center calls increased by +120% on the inbound side…

May 16, 2018

General Service Bureau Success Story

“All of the improvements are contributing to more productivity, improved services for our clients, and increased debt collections,…

May 16, 2018

MDS Communications Success Story

MDS Communications, one of the nation's largest telephone fundraising providers, serving over 100 of the largest and most…

May 16, 2018

Permanent tsb Success Story

“Productivity has gone through the roof in terms of Right-Party Contacts.”

May 16, 2018

American Academy of Art Success Story

Dials to appointment ratio improved from 30:1 to a 20:1 ratio, while weekly appointments increased from 35 to…

May 16, 2018

Dollar UK Success Story

Agent wrap time decreased by over 30% and average call wait times decreased almost 30%. Meanwhile, inbound abandonment…