Noble Resources

Case Study

Contact Centres Australia Success Story

Contact Centres Australia is a Sydney-based service bureau that specialises in market research, customer service, fundraising, and telemarketing applications, managing programmes on behalf of clients such as Rural Fire Service, The Spastic Centre and Oncology Australia. The company began as a small, 12-seat bureau, and has expanded the system to 180 stations across multiple sites. As an outsourced service provider, CCA relies on its contact centre technology to help promote a competitive advantage in the marketplace.