Noble Resources

Video

Improve Service Levels with Quality Management and Reporting

Ensuring quality standards are maintained on every interaction and tracking contact center performance are not simple endeavors, but they are essential to your customers’ satisfaction.

Harmony’s quality management and reporting features make it easy to monitor and measure omnichannel customer interactions, so you can stay on top of service levels in your contact center.

Watch our 2-minute video to learn how you can easily review agent audio/screen recordings, rate agent performance, and access reports featuring real-time data – all with Noble Harmony.