Noble Systems, a global leader in omnichannel contact centre technology solutions, has seen amazing growth in the USA over the last few years and is looking to replicate this success throughout the globe. To support this strategy, the organisation has heavily invested in several senior appointments in Europe, Middle East, Africa & India regions.
The initial stages of this aggressive growth plan are already in place. Noble welcomed James Riley, VP Sales & Marketing EMEA & India, who joined at the end of last year, bringing with him extensive experience in company growth and expansion. In addition, in the last few months, the company has doubled its EMEA sales force, promoting Paul Wood to manage the existing Northern UK and Scotland sales team, plus bringing in Neil Titcomb to further expand the sales team in the Southern UK, Ireland and South Africa markets. Noble has also increased its footprint by opening a new office in London at Thomas House, near to Victoria station.
“This is such a fantastic time to be at Noble Systems and I’m delighted to be part of the driving force behind such a dynamic and ambitious organisation” said James Riley, “I’m confident that with the new structure, combined with the organisation’s innovative solution portfolio, it’s going to be an exciting time in terms of regional growth”.
Chris Hodges, Senior VP Sales & Marketing, said “We are very happy to have James on board and to expand our footprint with a new office in London. This strategic move, combined with James’ wealth of sales management experience and proven track record of large, multi-layered and multi-disciplined sales teams means that he will be a huge asset to the organisation. The new sales management team will help to build on the strength of our existing and new partnerships – driving regional growth and opening up new market opportunities”.
About Noble Systems
Noble Systems is a global leader in the customer communications industry, providing innovative solutions for Contact Centre, Workforce Engagement and Analytics technologies. Tens of thousands of agents at client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, resource management and compliance tools for companies of all sizes. Our premise, cloud, and innovative premise/cloud hybrid platforms include ACD, predictive dialling, blended processing, recording and monitoring, IVR, messaging, interaction analytics, workforce management and gamification. With a portfolio of 165 patents and growing, Noble leads the way in pioneering solutions for the contact centre market workforce management and gamification. For more information, contact Sian Ciabattoni on 0161 772 7100 or visit www.noblesystems.com.