What to Expect from Noble Systems

ROI Calculator

Sales
Collections
Customer
Service
Total Monetary Benefit:
How did we get these calculations?

To see how we got these calculations, please fill out the below form:

How we worked out your agent turnover savings

 agentsThe number of agents you entered
x%current turnover rateYour current turnover rate you entered
=current agents lost per year% of agents
x18%staff turnover rate reductionResearch by Bersin Deliotte shows that companies with an effective engagement & recognition program had a 18% lower staff turnover rate then those without. (Value also reflects Noble Systems Client average over last 12 months.)
=less agents lost per year18% improvement on % current staff turnover rate you entered.
x$4000turnover cost per agentAverage cost of replacing one member of staff according to QATC.
= turnover savings per year

How we worked out your agent absenteeism savings

 238workdays per year260 week days in a year, minus 14 vacation days and 8 public holidays
x%current staff absentee rateYour current staff absentee rate you entered
=current days lost per agent per year% of 238 workdays per year
x37%staff absentee rate reductionResearch from Gallup shows that engaged employees have a 37% lower rate of absence
=reduced absent days per agent37% improvement on % current staff turnover rate you entered
xcost per agent per day$ annual salary you entered ÷ 238 work days per year
xagentsThe number of agents you entered
= turnover savings per year

How we worked out your agent productivity gain

 payments per hourThe average payments per hour you entered
x10%productivity improvementAssuming 10% conservative productivity improvement (Noble Systems client 12-month productivity increase average exceeds this assumption) of PPH that you entered
=PPH Improvement payments per hour x 10% productivity improvement
    
more payments per agent per day7.5 hours per day x PPH improvement
x$per paymentAverage value of a payment you entered
=per agent revenue
xagentsThe number of agents you entered
x238workdays per year260 week days in a year, minus 14 vacation days and 8 public holidays
= productivity gain per year

How we worked out your agent productivity savings

 current calls per day(7.5 hours per day x 75% occupancy rate x 70% utilization rate x 3600) ÷ sec AHT you entered.
x%current repeat call rateCalculated from the % FCR rate you entered
=current repeat calls per day% of calls per day
%FCR ImprovementAssuming 7% conservative productivity improvement on % FCR rate that you entered.

(Research from Gallup shows that engaged employees have 21% higher levels of productivity. Noble Systems clients exceed Gallup study productivity averages.)
=less repeat calls% improvement of calls per day
ximproved cost per call cost per agent per day ÷ calls taken per agent per day
x238workdays per year260 week days in a year, minus 14 vacation days and 8 public holidays
xagentsThe number of agents you entered
= productivity savings per year

How we worked out your agent efficiency savings

 current cost per agent per day$ annual salary you entered ÷ 238 work days per year
÷current calls per day(7.5 hours per day x 75% occupancy rate x 70% utilization rate x 3600) ÷ sec AHT you entered.
=current cost per call cost per agent per day ÷ calls taken per agent per day
x7%efficiency improvementAssuming 7% conservative efficiency improvement
=savings per call7% saving on current cost per call
ximproved calls per day7% improvement on current calls per day
x238workdays per year260 week days in a year, minus 14 vacation days and 8 public holidays
xagentsThe number of agents you entered
= efficiency savings per year

How we worked out your agent productivity gain

 sales per hourThe average sales per hour you entered
x10%productivity improvementAssuming 10% conservative productivity improvement (Noble Systems client 12-month productivity increase average exceeds this assumption) of SPH that you entered
=SPH Improvement sales per hour x 10% productivity improvement
    
more sales per agent per day7.5 hours per day x SPH improvement
x$per saleAverage value of a sale you entered
=per agent revenue
xagentsThe number of agents you entered
x238workdays per year260 week days in a year, minus 14 vacation days and 8 public holidays
= productivity gain per year