Unify processes and scale operations with inbound, outbound and blended omnichannel contact management.
Skills-based, Multi-Channel Routing
Agent Desktop & Workflow Development
Gain total visibility and optimize your workforce with robust quality, performance and forecasting tools.
Quality Monitoring & Reporting
Collect and analyze detailed business data to create strategies that improve performance across the board.
Advanced Campaign Management
Meeting All Your Contact Center Technology Needs
No matter how big or small your operation or how simple or complex your needs, we have solutions to help drive better performance and efficiency.
Give your agents the power to communicate seamlessly and effectively with customers, no matter which channels the customer prefers.
Inbound Contact Center
Get customers to the right agent, right away, increasing their satisfaction and improving your first call resolutions.
Outbound Contact Center
Help your agents focus on the most productive contacts, improving your contact center productivity and efficiency.
Compliance & Security
Make sure you are adhering to the latest industry regulations and protecting sensitive customer data.
Optimize your operation by staffing the right resources at the right time — and keeping them motivated to perform.
Business Insights & Analytics
Access and analyze rich operational data for strategic decision making that improves performance and drives value.
One Code Base for All Deployment Types
All Noble solutions share the exact same patented code base, regardless of their deployment method, so every instance includes 100% of our award-winning features.
Minimizing downtime and impact on your existing operations is critical to a successful implementation. We’ll assign a project manager to coordinate customizations, testing, delivery and installation, ensuring a smooth transition.
We offer comprehensive support plans for all of our clients, with 24/7/365 access to our highly trained, experienced and knowledgeable staff of engineers. You’ll always reach a live person, not an automated attendant.
Advanced System Training
Get the most of out your Noble investment with a training package tailored to your needs. All classes are designed by our in-house team of trainers and are designed to help you manage day-to-day operations as well as increase productivity and performance.
Noble can help you match the right technologies, people and processes to your long-term goals so you can capitalize on new business opportunities and improve the performance of your customer contact operations.
What Our customers Say
See why our customers love working with us and how they’re using our solutions to drive contact center performance and efficiency.
We chose Noble Systems to join us as a true partner in our journey and future proof our investment. We found Noble to be a flexible and helpful partner right from the beginning of the contract.
It paid for itself within six months. We were able to reduce staff by 20 FTEs.
Noble’s SBS platform was the right size for our needs, and it was nice to work with a company that had a smaller solution focused on the needs of a smaller business, rather than requiring us to buy a large system.
Completed registrations are up by +80% and Patient Service Center calls increased by +120% on the inbound side and +170% on the outbound side. The Predictive Dialer paid for itself the first month it was in operation (with a net gain of hundreds of thousands of dollars).