Agent Desktop

Customizable Agent Desktops that Work for You and Your Agents

Our unified agent desktop gives your agents easy access to tools and workflows for multi-channel contact handling, helping them work more efficiently and increasing productivity.

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Highly Sophisticated Desktops Made Incredibly Simple

Help agents communicate with customers faster and deliver personalized service for one-to-one omnichannel marketing strategies.

  • Agents navigate easily through scripts and automated workflows with screen pops, required fields, comments sections, help tables and more.
  • Flexible scripting features an intuitive, graphical layout interface and WYSIWYG design tools.
  • Minimal training is required so your managers and team can get up and running quickly.

Put Our Solutions to Work For You

Noble solutions give you the power to take your contact center from ordinary to extraordinary.

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Handle Voice and Non-Voice Sessions Concurrently

Noble puts all the tools agents need in one place so they can handle multiple voice and non-voice sessions concurrently. Plus, our system automatically pushes caller information to the agent desktop, with the right workflow and customer records for each campaign and channel, so agents don’t have to manually switch between programs or look up records.

Consolidate Data with Noble Composer Mimic

With our Mimic solution, we create a single point of access to your entire library of business applications and automate processes to streamline agent tasks. Unified desktop tools help you consolidate data from multiple sources — including emulation, custom executables, OCS and .Net environments and more — into a common agent interface.

Enjoy Flexible Desktops and Custom Scripts

Noble Composer is an intuitive design kit that allows managers to create sophisticated scripts, screens and applications that help you improve agent productivity and reduce training costs without needing help from IT experts. Plus, whether you need a Windows® or web-based desktop, Noble offers unmatched flexibility and delivers broad spectrum support for browsers and operating systems.

Pre-record Script Segments with Noble Personal Script

This proprietary, patented technology allows agents to pre-record selected segments of the call script and then deliver messages in any sequence during a call — front, middle or end — on a call-by-call basis. The use of the recorded segments is undetectable by the customer, which allows you to create a one-on-one experience with greater control over message consistency, agent enthusiasm and individual contact quality.

Recording and Speech Analytics are my favorite features. We can quickly validate all calls for completeness, compliance and quality. It delivers actionable insights that enable us to drive the right agent behaviors.

Superior Court of Ventura County

Call recording is vital for rep training and quality control programs. Letting agents access and review their call recordings is an extremely helpful feature for us to make sure that information is complete.

Equifax

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May 16, 2018

Noble Composer (Agent Desktop)

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Noble Composer Multi-session Agent Wins 2017 CUSTOMER Product of the Year Award

Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, is the recipient of TMC’s “2017 CUSTOMER Product…

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Composer Designer Overview

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