Call Center Gamification Examples

See How Noble Gamification Brings Success to Call Centers

Many software solutions promise results, but Noble Gamification delivers on that promise. Read the following examples to see real gamification growth stats and why you, too, should try gamification.

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Gamification Case Studies & Success Examples

Gamification at American Web Loan

American Web Loan, a large online lending organization servicing the underbanked U.S. market, was going through a management transition. They utilized Noble Gamification to improve coaching and increase funding per hour.

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Higher Education Gamification Example

Robert Allen, Supervisor at Great Lakes, shares his experience with Noble Gamification: running contests and configuring agent views, setting up multiple reward systems to drive long-term gains, and using performance metrics to gauge success.

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Gamification for Agent Retention

Download the case study to learn how Sekure Merchant Solutions, a leading provider of merchant processing solutions, experienced a staggering net increase in agent retention, record revenue and profitability, and more incredible results from leveraging gamification technology.

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Gamification at Allied Global

Allied Global BPO launched Noble Gamification in their near shore call center location in order to provide an engaging technology experience that was enjoyable and easy to use for their agents. In addition, they got an effective tool for Supervisors to course correct agents' behavior prior to reaching the end of each week.

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The Benefits of Our Gamification Software Solution

See how gamification can impact your bottom line.

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Reduce Operational Costs

Noble Gamification offers an integrated engagement platform that puts the “want to” into work. With your call center solution and gamification combined, you can maximize productivity without extra managerial overhead. For example, our client Sekure Merchants saves 30 hours a week across 250 agents in operating costs with Noble Gamification.

Increase Revenue

Productivity turns into revenue with Noble Gamification. For example, one of our clients in the auto finance industry finished their first quarter with Noble Gamification at a 115% increase in revenue growth.

Enhance Employee Focus

It's all too easy for your agents to lose steam as the day progresses. Noble Gamification helps to keep engagement high so that doesn't happen. For example, one of our clients, a large online lending organization, saw a 20% increase in funding per hour and a 21.6% increase on maximum loan achievement after they implemented Noble Gamification. And Sekure Merchant's 1st day on the job exit interviews showed an increase of understanding what was expected of them from 50% retention to 90%.

Attract Millennials

We spent over a decade in the trenches with Millennials, so we know what motivates them. That's why Noble Gamification offers a blend of intrinsic and extrinsic motivators to appeal to their desire for visible recognition and lifestyle incentives. When you choose Noble, we'll power your call center to maximize productivity and minimize attrition with this generation.

Testimonials

Agents, Managers and Executives love using Noble Gamification. Our clients are happy to tell you why.

We put Noble Gamification in our lowest performing groups and it has helped us stabilize our performance and reduce turnover of agents.

Telecom Collections Client

Noble Gamification moved our bottom lines and helped us to improve key metrics by almost 20% across the board.... I recommend it to any metric-driven center looking to improve morale and productivity.

Durable Goods Leasing Client

Allied Global was searching for a solution that could engage all levels of its personnel in having fun while pursuing their performance goals. Noble Gamification provided this and much more.

Allied Global

Noble Gamification has provided a second-to-none caliber productivity software. It has helped me grow my business from almost nothing to a multi-million dollar business.

Legal Services Lead Generation Client

It's a complete game-changer when it comes to call center gamification software ... It was set up within 2 weeks and we saw instant results.

Direct Response Sales Client

Our improvement in CPH was increased by 29% with Noble Gamification. The clever and powerful leaderboard and dashboard provides broad transparency. Best of all, it helped motivate agents in a fun fashion.

Online Consumer Lending Client