Communication & Media Services

Increase Contact Rates, Enhance Customer Service and Streamline Processes

Noble solutions for Communications and Media Services give you the tools to expand the productivity of your agents, use resources more effectively, win new business and improve your overall results.

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A Solution for All Your Contact Center Challenges

Our robust suite of tools helps you address whatever challenges you face in your contact center — from time spent on unresponsive prospects to working with poor data.

Explore Our Suite
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Improve
Right-Party Contacts

Advanced dialing algorithms, superior tone and voice detection and additional sophisticated features ensure that agents can reach more live, qualified parties.

Create a Unified,
Omnichannel Operation

Agents handle voice and non-voice interactions at the same time to optimize agent activity and improve service levels.

Enhance Efficiency
with Self Service

Allow customers to handle simple tasks that don’t require a live agent, such as payment processing, account changes or service requests.

Boost
Service Levels

Skills-based routing ensures that customers get to the best agent to handle their request and that agents have access to up-to-the-second customer account information.

Optimize
Service Capacity

Enable automated messages and dynamically adjust agent assignments based on inbound and outbound call volumes and agent availability.

Maximize
Performance

Comprehensive management suite allows users to build workflows, control center resources, monitor real-time performance and create custom reports, without requiring high-level IT experts.

Manage
Compliance

Our solutions include patented tools to help you manage your operations in accordance with regulatory and industry guidelines, including wireless dialing, ANI broadcasting, abandonment rates, calling hours, recording restrictions, data security, DNC registries, FTC, TSR, TCPA, PCI, HIPAA, Ofcom, ACMA and more.

Features for Communication & Media Services Providers

Our products and solutions are effective across all deployment types and can be customized to your specific business needs.

Robust Outbound/Inbound Campaign Management

Run unlimited inbound and 1,000+ outbound campaigns simultaneously and allow agents to handle inbound and outbound voice and non-voice contacts at the same time.

Subscriber Self Service

IVR, Text-to-Speech, Automated Speech Recognition and interactive menu options for bill payments, missed deliveries, vacation stop requests and account changes

Automated Notifications

Manage personalized verifications for new subscriptions orders and renewals, start/stops and more without requiring agent resources

Real-time Record Updates

Integrated databases ensure that records are updated in real-time as calls are completed to avoid inappropriate or unnecessary outbound calls.

Unified Databases

Integrated, relational databases with comprehensive contact histories and up-to-the-second data accuracy

Multiple Contacts Per Customer

Keep track of the multiple contact options and phone numbers for customers and assign priority levels, time-of-day, or consent settings for each.

Tools to Manage Your Operation

Ensure that your operation runs smoothly and your agents have the tools they need to be successful.

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Compliance

Patented regulatory compliance features help you manage wireless calling requirements, Do Not Call registries and more

Agent
Monitoring

Digital call recording, speech analytics and live monitoring features to view performance and results

Workflow
Management

Custom script development and on-the-fly modifications with a point & click interface

Database
Integration

Connect third-party databases including billing, ordering and advertising processing

Rogers Communications

Right-Party Contact (RPC) increased by 15-30% and agent occupancy rate improved 8%

Read the Case Study

The use of the Noble predictive dialler has been nothing less than revolutionary for us. Our agents are happier, and our retention rate is above the industry average.

Contact Centres Australia

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