Debt Collection

Spend Less to Obtain More Promises-to-Pay

Noble solutions for Debt Collection give you the tools to enhance the productivity of your collectors, save resources, gain more promises-to-pay and improve your overall collection results.

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A Solution for All Your Contact Center Challenges

Our robust suite of tools helps you address whatever challenges you face in your contact center, from time spent on unresponsive customers to working with poor data.

Explore Our Suite
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Improve Right-Party
Contacts

Advanced dialing algorithms, superior tone and voice detection and additional sophisticated features ensure that collectors can reach more live, qualified parties.

Increase
Conversion Rates

Predictive analytics help you determine who to contact, when to contact them and how to contact them, helping you achieve higher contact and conversion rates.

Optimize Collector
Capacity

Enable automated messages and integrate with your existing systems to provide account information and payment options without requiring a collector.

Create a Unified,
Omnichannel Operation

Collectors can handle inbound and outbound voice and non-voice contacts at the same time to optimize collector activity and increase efficiency.

Streamline
Workflows

Increase collector efficiency by consolidating multiple applications, including call scripts, call utilities, collection software, databases and more, into a single interface.

Maximize
Performance

Comprehensive management suite allows users to build workflows, control center resources, monitor real-time performance and create custom reports, without requiring high-level IT experts.

Manage
Compliance

Our solutions include patented tools to help you manage your operations in accordance with regulatory and industry guidelines, including wireless dialing, ANI broadcasting, abandonment rates, calling hours, recording restrictions, data security, DNC registries, FTC, TSR, TCPA, PCI, HIPAA, Ofcom, ACMA and more.

Features for Debt Collectors

Our products and solutions are effective across all deployment types and can be customized to your specific business needs.

Flexible Dialing Plans & Modes

Create custom dialing plans to contact different numbers from a customer record and choose dialing modes for individual campaigns or different collector groups.

Customer Contact Management

Use Account Ownership to improve collector productivity by helping collectors build relationships with customers and increase payment rates.

Intelligent Inbound Routing

Noble’s advanced routing tools use skills, caller id, and menu prompts, combined with our patented SmartAccept® features to provide faster, more responsive service for inbound contacts to improve service levels and first-call resolutions while reducing costs.

Multi-Channel Blending

Dynamically and fluidly move collectors between inbound and outbound voice and non-voice contacts to reduce the costs of maintaining separate collector groups and optimize utilization.

Real-time Record Updates

Integrated databases ensure that records are updated in real-time as calls are completed to avoid inappropriate or unnecessary outbound calls.

Collector Callback

Allow collectors to schedule callbacks as required, with an on-screen calendar to select specific dates and times.

Tools to Manage Your Operation

Ensure that your operation runs smoothly and that your collectors have the tools they need to be successful.

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Collector
Monitoring

Monitor activity in real-time to gather performance data quickly and manage programs more effectively.

Skills-Based
Routing

Route calls based on collector skills to give priority to collectors according to proficiency level or other variables.

Seamless
Integration

Connect with established systems and databases to enable a comprehensive view of each customer.

Multiple
Contact Channels

Give collectors a number of ways to reach customers including voice, email, SMS text and web.

Dollar UK

Agent wrap time decreased by over 30% and average call wait times decreased almost 30%. Meanwhile, inbound abandonment rates decreased by more than 63%.

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