Education

Manage Your Student Accounts & Services More Efficiently

Streamline your communications processes and increase agent productivity with contact management solutions that improve right-party contact rates, save resources, manage recruiting and increase payments on student accounts.

A Solution for All Your Contact Center Challenges

Our robust suite of tools helps you address whatever challenges you face in your contact center, from time spent on unresponsive prospects to working with outdated student data.

Improve
Right-Party Contacts

Advanced dialing algorithms, superior tone and voice detection and additional sophisticated features ensure that representatives can reach more live, qualified parties.

Increase
Conversion Rates

Predictive analytics help you determine who to contact, when to contact them and how to contact them, helping you achieve higher contact and conversion rates.

Provide
Self-Service Options

Enable automated messages and integrate with your existing systems to provide account status, payment options, and appointment confirmations without requiring a live representative.

Create a Unified,
Omnichannel Operation

Representatives can handle inbound and outbound voice and non-voice contacts at the same time to optimize activity and increase efficiency.

Streamline
Workflows

Increase representative efficiency by consolidating multiple applications, including call scripts, appointment setting, collection software, databases and more, into a single interface.

Maximize
Performance

Comprehensive management suite allows users to build workflows, control center resources, monitor real-time performance and create custom reports, without requiring high-level IT experts.

Manage
Compliance

Our solutions include patented tools to help you manage your operations in accordance with regulatory and industry guidelines, including wireless dialing, ANI broadcasting, abandonment rates, calling hours, recording restrictions, data security, DNC registries, FTC, TSR, TCPA, PCI, HIPAA, Ofcom, ACMA and more.

Features for Education Contact Centers

Our products and solutions are effective across all deployment types and can be customized to your specific needs.

Robust Outbound/Inbound Campaign Management

Run unlimited inbound and 1,000+ outbound campaigns simultaneously and allow agents to handle inbound and outbound voice and non-voice contacts at the same time.

Unified Workflow Management

Our flexible, intuitive environment helps improve workflow of the complete communications process and works with your current applications.

Flexible Dialing Plans and Modes

Create custom dialing plans to contact different numbers from student records and choose predictive or non-predictive dialing modes for individual campaigns or different agent groups.

Student Contact Management

Account ownership helps improve agent productivity by better preparing agents before a call is dialed and increases response rates by helping build relationships with students.

Real-time Record Updates

Integrated databases ensure that records are updated in real-time as calls are completed to avoid inappropriate or unnecessary outbound calls.

Agent Callback

Allow agents to schedule callbacks as required, with an on-screen calendar to select specific dates and times.

Tools to Manage Your Operation

Ensure that your operation runs smoothly and that your collectors have the tools they need to be successful.

View Solution Resources

Skills-Based
Routing

Route calls based on agent skills to give priority to agents according to proficiency level or other variables.

Seamless
Integration

Connect with established systems and databases to enable a comprehensive view of each student, prospect and applicant.

Multiple
Contact Channels

Give agents a number of ways to reach students and prospects including voice, email, SMS text and web.

Call
Planning

Capture, segment and analyze contact data for appropriate follow-up actions for students, prospects and applicants.

American Academy of Art

Dials to appointment ratio improved from 30:1 to a 20:1 ratio, while weekly appointments increased from 35 to 42 and show rates are improving.

Read the Case Study

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