Financial Services

Provide Better Service to Prospective, New & Existing Customers

From sophisticated CRM integration and campaign strategy tools that help financial institutions win new customers to state-of-the-art customer contact management systems that improve efficiency and productivity, Noble is the solution of choice for financial services.

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A Solution for All Your Contact Center Challenges

Our robust suite of tools helps you solve contact center challenges and gives you the power to turn your contact center into a business-building operation.

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Boost Your
Marketing Programs

Transfer customer data directly into agent qualification workflows to speed up lead generation and financial qualification. Integrate inbound and outbound leads and enable agents to send emails for follow-up.

Assign Contacts
to the Right Agent

Use intelligent contact routing to get customers and prospects to the best agent for their needs with skills-based routing, Account Ownership, last agent contacted, cost-based and other routing options. Outbound messaging tools help optimize resources to allow agents to work with the most productive customers.

Enhance Efficiency
with Self Service

Integrate Noble solutions with your existing service software to provide personalized information for customers. Self-service menus allow account holders to handle requests without requiring a live agent.

Create a Unified,
Location-Agnostic Operation

Allow your agents to handle inbound and outbound contacts, no matter where they are based. Agent desktops are browser based and can handle voice and non-voice interactions, whether the agent is in a corporate center, at a remote office or working from home.

Optimize
Agent Workflows

Real-time, comprehensive account information and features like CTI screen pops enable agents to focus their energies on helping answer customer questions and spend less time looking up accounts.

Improve
Database Management

Flexible, secure and easy-to-control databases put you in charge of your data. Changes or additions can easily be made by management and require no IT intervention.

Manage
Compliance

Our solutions include patented tools to help you manage your operations in accordance with regulatory and industry guidelines, including wireless dialing, ANI broadcasting, abandonment rates, calling hours, recording restrictions, data security, DNC registries, FTC, TSR, TCPA, PCI, HIPAA, Ofcom, ACMA and more.

Features for Financial Services Providers

Our products and solutions are effective across all deployment types and can be customized to your specific needs.

Robust Outbound/Inbound Campaign Management

Run unlimited inbound and 1,000+ outbound campaigns simultaneously and allow agents to handle inbound and outbound voice and non-voice contacts at the same time.

Flexible Workflow Management

Control how your agents view and capture information, give them quick access to a range of tools and information and help them complete sales and service processes.

Personalized Customer Messaging

Focus agent time on productive contacts with outbound calling tools that can deliver personalized information and transfer calls to an agent upon request. When contacts are not available, the system can leave an automated message with a return phone number.

Payment and Data Security

Provide advanced protection and keep sensitive customer data safe with our patented security options and payment tools.

Agent Callbacks

Improve contact management and close more leads by scheduling customer callbacks. Calls can be routed to a specific finance agent or to a group of agents.

Three-Way Conferencing and Transfer with Data

Improve contact handoffs with tools that allow agents to easily conference in a third party, such as a bank officer, and then transfer the call with data.

Tools to Manage Your Operation

Ensure that your operation runs smoothly and that your collectors have the tools they need to be successful.

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Seamless
Integration

Connect with established systems and databases, leveraging existing technology and helping move customer data through application processes.

Compliance

Patented regulatory compliance features help you manage wireless calling requirements, Do Not Call registries and more.

Easy-to-Manage
Database

Flexible and secure databases are easy to control and update. Changes can be made by management, without IT intervention.

Dedicated
Customer Support

Knowledgeable support experts are available 24/7/365 to keep your operations running smoothly and maintain your center’s productivity.

Advance Me

50% increase in quarter over quarter sales and contact rates improved 220%

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Permanent TSB

“Productivity has gone through the roof in terms of Right-Party Contacts.”

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